Customer Service Sales

LINDA K. ROCKEFELLER

**** ******* ****** ******: 805-***-**** / 805-***-****

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Thousand Oaks, CA 91320 email: *************@***.***

B USINESS D EVELOPMENT P ROFESSIONAL

A CCOUNT M ANAGEMENT & O PERATIONS C USTOMER R ELATIONSHIP M ANAGEMENT

T IME M ANAGEM ENT & P RIORITIZATION L EAD S OURCING AND G ENERATION P ROSPECTING

F ORECASTING C ONSULTATIVE S ALES & N EEDS A NALYSIS

“Success in business requires training and discipline and hard work. But if you’re not frightened by these things, the

opportunities are just as great today as they ever were.” David Rockefeller

Entrepreneur and visionary powered with the consistent record of increasing sales and revenue. Possess

uncompromised commitment to management and customer service excellence balanced by the highest

degree of integrity in all relationships and transactions coupled with notable business acumen and a sense of

business urgency. Knowledgeable of digital sales and solutions in ongoing company sales training via in-

person and webinar formats combined with notable skills in consistently meeting and exceeding sales goals

and objectives and acquiring and maintaining solid client base. Reliable, self-motivated, and adaptable

equipped with strong work ethic and passion for sales and business development. Exhibit robust

communication, organizational, time management, prioritization, follow-up, and customer service skills

complemented with the extensive ability to thrive in fast-paced, deadline-driven working environments.

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Highly enthusiastic, customer-focused, detail-oriented, and well-established professional interested in

expanding career horizons towards the Business Development field where genuine drive and

determination to succeed in highly challenging environments, while achieving strong, sustainable

revenue and profit growth in start-up enterprises will be utilized best.

S IGNATURE S TRENGTHS

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Multimedia Management Business Development Prospecting & Cold-Calling

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Outstanding Customer Service Account Management Project Administration

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Client Relations & Retention Marketing & Advertising Consistent Revenue Generation

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Appointment Organization Leadership and Team Building Print, Online & Mobile Ads

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Campaigns Management Consultative Sales Business/Client Needs Analysis

S OFTWARE T ECHNOLOGY : Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook); CRM

C AREER N ARRATIVES AND S ELECTED M ILESTONES

Successfully orchestrated and oversaw the growth, management, and retention of a client base encompassing

local retail, casinos, furniture stores, universities, and credit unions.

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San Diego Union Tribune, San Diego, CA

Multimedia Account Manager 2010 – 2012

The North County Times, Escondido, CA

Multimedia Account Manager 2000 – 2010

The Press Enterprise, Riverside, CA

Account Executive 1998 – 2000

! Worked closely with existing and prospective customers to generate effective advertising campaigns

based upon thorough needs analysis.

! Partnered with creative concepts in the translation of customer concepts in effective print, online,

and mobile advertising messages.

! Skillfully represented the company in the workplace and in the communities served by the company.

! Delivered first-class customer service to strictly ensure the accurate and timely fulfillment and

invoicing of all advertisements placed.

! Proactively attended various community events such as chamber of commerce meetings / mixers

and other business and/or social events.

! Met sales targets and generated revenue by effectively selling advertising products and services.

! Took part in ongoing company sales training via in-person and webinar formats, routine sales

meetings, and other company training events.

! Handled the negotiation and selling of current products and services to small, medium-sized and

large businesses along with keeping up-to-date with SEM, SEO, Mobile, and Social Marketing

services.

! Built, cultivated, and maintained solid consultative relationships with clients while simultaneously

ensuring the utmost delivery of customer service to clients towards satisfaction.

! Established new leads by cold-calling and making appointments as well as the presentation of ideas

and solutions that meet client needs (often in face-to-face interactions), management of clients’

campaigns, and the communication of results back to the clients.

P ROFESSIONAL Q UALIFICATIONS ( S ELECTED T RAININGS AND C ERTIFICATIONS )

Design Certificate, Interior Designers Institute, Newport Beach, CA

Hospital Unit Secretary Certificate, Mission Hills, CA

High School Diploma, Rolling Hills High School, Rancho Palos Verdes, CA

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