James Fales

acc6eu@r.postjobfree.com

**** *** ****** *********/*********:

San Carlos, CA 94070 650-***-****

Dedicated, hardworking and self motivated individual with an in depth understanding of the restaurant industry seeking a position

that embraces the best of hospitality and food. One that recognizes food’s important role in defining who we are as people.

Twenty-seven years in the industry as a busser, expediter, server, bartender, and manager.

Fifteen years as a manager, the last ten as a General Manager/Food & Beverage Director.

At the forefront in shaping and advancing strategic vision, driving profitability, sustaining growth and

positively impacting food and beverage organizations

Impeccable Restaurant Management,

Development and Support

ASTARIA LLC - San Mateo, CA 4/13 to 10/13

GENERAL MANAGER

Oversaw the design, construction, development and opening of THREE Restaurant, Turfside Grill, and Draper University Cafeteria

for managing partners.

Directly managed a complete remodel and rebranding of Astaria Restaurant into THREE Restaurant and Bar.

Managed a complete build-out of Turfside Grill, a QSR at Sportshouse in Redwood City, a new entity for Astaria LLC.

Managed a build-out of the cafeteria for Draper University, an entrepreneurial school located in the former Hotel Benjamin

Franklin.

Directly responsible for all front of house materials at THREE, SH, and DU.

Hired and trained all FOH staff, a total of forty-two people, including six managers.

Developed and cultivated a unique beverage partnership program with Bacardi USA, Rodney Strong Vineyards, Twomey

Cellars, and Speakeasy Brewery.

ASTARIA RESTAURANT – San Mateo, CA 11/03 – 4/13

GENERAL MANAGER

Over the course of nine years, directly responsible for hiring and training 100 FOH staff and ten managers, keeping turnover well

below industry standard.

Grew total sales at roughly 15% per year for the first five years at Astaria.

Wrote and cultivated a 150 bottle wine list that earned eight consecutive Wine Spectator Awards.

Responsible for all publically dispersed writing, including press releases, advertising, and blogs.

Conducted Quarterly reviews for all staff and management.

In conjunction with ownership and Chef Tony Flier, implemented a concept shift toward more casual atmosphere and a

focus on American fare.

Wrote and implemented, “Comfort Service”, a model that emphasizes anticipation of needs rather than technical precision.

Directed concept for over four years, growing total sales over that time period of nearly 80%, with seventeen quarters in a

row of positive cash flow.

LARK CREEK RESTAURANT GROUP - San Mateo, CA 1998-2003

ASSISTANT GENERAL MANAGER AND BAR MANAGER

Responsible for hiring and training FOH staff.

Reported directly to John Hulihan, Beverage Director, regarding all matters pertaining the bar and to Quinn McKenna, V.P.

of Operations, regarding staff or product.

Participated in monthly P&L meetings with upper management as lead manager at Lark Creek San Mateo.

Responsible for all quarterly staff reviews, including three fellow managers.

EDUCATION

B.A. Political Science, California State University Hayward, 1993

AA Canada College, Redwood City, 1987

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