Customer Service Administrative Assistant

Melissa Banda

**** **********, *******, ***** *****

****************@*****.*** 832-***-****

OBJECTIVE: The position of an Order Entry Clerk in an organization, which will permit me to use all my clerical skills along with my knowledge of

MS Office for performing my duties at the best of all.

SUMMARY: Professional experience in customer service, sales, order processor, and entering data. Strong attention to detail. Excellent

communication skills, both written and oral. Ability to work well with diverse customers, employees, and management in a fast-paced

environment., I successfully managed accounts assigned to me by doing credit reviews to determine the credit worthiness

of new accounts and whether to extend credit limits to existing accounts. I also made customer service oriented collection

calls, recommending some accounts to collection agencies when necessary. My responsibilities also included reconciling

accounts for needed adjustments, resolving customer issues by working closely with management, sales representatives

and shipping departments while maintaining good customer relations.

LANGUAGES: BILINGUAL (ENGLISH & SPANISH).

• Areas of skills and knowledge include:

Customer Relations, Training and Sales Excellence Safety & Quality.Frront desk.

COMPUTER SKILLS Access, MS Word, Excel, Power Point, QuickBooks, Job Boss,Visual Enterprise, QC inspection Report System

EMPLOYMENT

Houston Service Industries Safety & Quality Coordinator / Administrative Assistant

10/30/2014 – currently working 10/15/2013-Currently working

• Data Entry

• handled clerical responsibilities work efficiency

• Generated Reports.

• Organized Safety Meetings

• Send Tools out for calibration.

• Purchase Requisition Entry

• Handled a Qc Sheet with all different dimensions on a print for them to check parts correctly.

•Provided easily-understood, resolution- oriented reports designed to enhance efficiency of corrective

•Ensured safety of personnel and maximize use of equipment at lowest cost through careful monitoring and

maintaining strict compliance with all policies and procedures .

•Developed and adapted Quality power Point Presentations to prepare employees to handle the full spectrum of

I ndustrial hazards.

Vu Enterprise Order Processor/ Office Assistant 07/11- 09/2013

• Enter Data

• Handled clerical responsibilities work efficiency

• Answer clients phones calls and looks into incoming and outgoing mail for new orders and customers’ needs.

• Created several clerical recording tasks and thereby improved work productivity.

• Informed supervisors on daily order status.

• Handled customers queries and maintained files.

• Handled a Qc Sheet with all different dimensions on a print for them to check parts correctly.

Piping Technology & Products Administrative Assistant 06/10-03/11

• Enter Data

• Perform Administrative and secretarial functions

• Provided discreet secretarial and reception services for a busy manufacturing company

• Schedule appointments and maintain accurate up to date files.

• Print Checks and pay the company bills

• Answer clients phones calls and transfer calls

EDUCATION

Basics, Houston Community College, South East Campus, Houston, Texas

Milby High School, Houston, Texas Diploma

REFERENCE AVAILABLE UPON REQUEST

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