Software Project

Andra R. Tillman

*** ******** **** ***** #**** ? Houston, TX 77090 ? ************@*****.***

? Office Phone: 713-***-****

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OBJECTIVE

To establish suitable employment that will allow my professional abilities

and skills an opportunity to mature into an invaluable asset for potential

employers by way of continuous development and growth.

COMPUTER SKILLS

Windows 2000 Internet Research Type 55 WPM

Windows XP Internet/Video Conferencing

Windows Vista ORACLE Software

Microsoft Office AMSI Software

PROFESSIONAL EXPERIENCE

October 2009 - Present Houston Community College System,

Houston, TX

Hardware/Software Technician Assistant

. Communicate with Campus President, administrators, faculty and

departmental staff on technical issues/problems that may arise.

. Provide end-user application support to each department by providing

answers and solutions to an array of questions and technical

difficulties, assisting them in using their software applications

correctly, and troubleshooting any other application issues they may

report.

. Assists client user(s) and/or system/desktop support personnel in

resolving complex and non-routine hardware, software, operating system

or integration problems.

. Identify and resolve technical/maintenance issues for multiple

software applications on campus.

September 2013 - December 2013 MediSouth, Houston, TX

Warehouse Supervisor

. Manage all warehouse and distribution operations such as Inventory

Control, Material Handling, and Receiving.

. Oversee the process for incoming shipments from outside vendors.

Ensure shipments are inspected for accuracy and keyed into the system.

. Plan, organize, direct, and control the activities of personnel

involved in the daily routing of deliveries; the storage and movement

of materials, equipment or supplies in stock; and those engaged in

receiving, issuing, and deliveries including accuracy and completeness

to all departments.

. Develop standards for warehouse stock. Set stock reorder point and

quantities to ensure adequate stock levels and continually update

warehouse stock database.

. Resolve order/delivery discrepancies with vendors/customers and

resolve warehouse stock.

. Ensure good housekeeping practices and maintain warehouse in a neat

and professional manner.

September 2008 - October 2009 TLC Engineering, Inc., Houston, TX

Field Supervisor / FEMA Disaster Relief Effort

. Conducted job orientation, field training and field supervision for

project employees ranging from 200 to 500 employees at multiple sites.

. Coordinated workload of crews according to predetermined job

assignments and then generated records and reports of activities

supervised.

. Maintained a positive working relationship with independent

contractors, government agencies, project employees, landowners and

the general public.

. Maintained and submitted payroll records and other employee and

business information by producing accurate timesheet calculations as

well as mileage reimbursements and any payroll discrepancies.

March 2006 - August 2008 Men's Wearhouse, Houston, TX

Call Center CSR / Auditor

. Conducted internal audit procedures with store operations

personnel to verify accuracy of records, compliance with

company standards, policies and procedures.

. Encouraged a consultative relationship with customers

(store operations personnel) through an extensive working

knowledge of the company's products, pricing, measuring and

fitting, and its POS and Oracle systems.

November 2004 - March 2006 FedEx Home Delivery, Houston. TX

Courier/DOT (Contractor)

. Operated company vehicles and provided courteous and

efficient delivery and pick up miscellaneous items.

. Checked shipments for conformance to FedEx featured

services.

. Provided coverage for all assigned routes within the

terminals' service area.

January 2001 - October 2004 AAA Apartment Staffing, Houston,

TX/Atlanta, GA

Leasing Associate

. Addressed all activities related to apartment rentals, move-ins, and

lease renewals including generating and handling telephone and on-site

traffic.

. Conducted tours of property amenities and desired model apartment

homes, closed sales and qualified prospects.

. Prepared lease documentation and completed move-in procedures in

accordance with established Community Policies and Procedures (NALP).

REFERENCES

Readily available upon request.

Contact this candidate