Customer Service Operator

Shadrick D. White

**** ****** **. *******, ** ***92

713-***-****

************@*****.***

Objective:

To gain knowledge and understanding of all the necessary skills

needed to handle my daily job requirements safely, professionally and in an

efficient manner; continue to seek knowledge of my obligations as an

employee until I fully understand my job ti t le(s) and duties; as well as grow

w ithin the company and establish myself as a positive investment to a

company’s needs.

P rofile:

Flexible and versatile; able to maintain a sense of humor under

p ressure. Poised and competent with demonstrated abili ty to easily t ranscend

cultural differences. Thrive in deadline-driven environments. Excellent team

building skills. Possess a positive atti tude towards my work. Self-motivated,

h ighly ambitious, hard-working, responsible, dependable and a fast learner.

E xperience in a fast paced environment; over-night experience; able to solve

m inor issue with no supervison; as well as lend helpful ideas that would

i ncrease productivity; knowledge of an array of tools and their uses. Schedule

is f lexible and I am willing to work whatever time is necessary.

Skill Summa ry:

Project management, report preparation, wri t ten correspondence,

customer service, scheduling, professional presentations, forklift &

manipulator operator, welding, torching, MSM 400 (Dango) operator, team

leader, motivator, heat t reat

P rofessional Experience:

Forged P roducts I nc.

J an. 2012-July 2013

Forge Crew (F ront d river; MS M 400 Operator)

Ground Worker: cleaning slack from die area, assist blacksmith when

requested to handle a given task, stamped hot forging upon finishing, opening

and closing furnace doors, correct any mistakes on material such as: washing

cracks, grinding cracks or wrong job and heat number stamps, seal welding,

p ulling new job orders to assigned furnaces, load furnaces and properly

adjust temperature gauges and ramp times according to given paper work.

D r iver: M SM 400 operator, handle all tooling assignments: assembling pots

according to dimensions of part being forged, finding necessary punches,

bottom plugs, r ings and following pins. Ability to align punches, plugs and

following pins in their r ight positions in rapid speed, front & back driver, heat

t reat, furnace programmer

M aintenance: changing out wear and tear i tems on pumps, energizers, 6500

& 3000 ton presses. Maintenance responsibili ties varied with every new issue

H eat T reat/Stress Relief: t ake hot forgings and arrange them into an

empty furnace using manipulator/forklift, programmed furnaces according to

g iven documentation, adjust ramp times and furnace kick-ups, used quench

t ank to cool forgings, washed cracks or any indentations from forgings using

torch (if necessary)

Forged P roducts I nc.

Sept. 2011-Jan. 2012 Shipping/Receiving

P ackage & Order Pulling: safely banned together material as requested by

customer; boxed or plastic wrapped according to specified dimension

Load & Unloading T r ucks: load t rucks with material with weights ranging

f rom 2k to 55k. Operator of different types of forklifts (propane, commerial

and heavy duty) as well as heavy duty manipulators.

S tamping & Grinding: mallet stamped material with given information;

g rind, buff and brinell metals to check for its hardness. Record analysis and

report it to correct department.

Pacesetters

M ar. 2011-Sept. 2011

General Labor

General labor: d uties varied from: general clean up, electrician & plumber

helper, warehouse, digging ditches for electric cables

Education & Certifications:

Westbury H igh School (2004-2006) Received

d iploma

C lass 4 & 5 forklift certified, TWIC

Reference will be presented upon request

Contact this candidate