Administrative Assistant High School

Location:

Posted:

March 17, 2014

Deanna L. Rodriguez

832-***-**** ******.********@*****.***

Objective

I am currently looking for a full time position in an environment that offers a greater challenge, and the opportunity to

help the company advance efficiently and productively.

Work Experience

12/2011 – Current ~ Sterling McCall Collision Center of Houston

Collision Estimator

Assisted walk in customers and explained process of collision repair, helping them understand repair procedures.

Examined vehicle to determine extent of damage. Estimated and explained cost of labor and parts to repair or replace.

Knowledgeable in CCC Pathways or CCC One, ADP. Handle a multitude of tasks and make independent decisions,

along with answering phones, faxing,filing. Submitting supplements and work with adjusters, using estimating systems

& methodology.

3/2009 8/2011~ Litton Loan Servicing / Aerotek

Collateral Management

Collected and maintained files of the latest revision level documentation necessary to define product configuration and

control manufacturing processes. Reviewed all original loan documents and scanned, then put on spreadsheet and

dropped into system . Filed all outgoing Bailee Letters and original loan documents. Maintained a computer database of

all filed documentation to ensure fast retrieval of documents sent and scanned. Performed all clerical duties as needed

1/2006 10/2008 David Taylor Collision

Body Shop Administrative Assistant

Interacted and conversed with customers both in person and via telephone. Responded to reports of customer

complaints. Make out bound phone calls to customers to determine their level of satisfaction. Complete morning deposit

from accounts payable. Close shop tickets and explain invoices to customers. Prioritized and completed all invoices and

spreadsheets, entered and retrieved information from data base and customer profiles. Examine in house vehicles to

determine structural, body, mechanical or interior damage. Review repair cost of internal vehicles with body shop

manager. Copy in estimates into CCC for overloaded estimators. Knowledgeable in ADP, CCC, LYNX, OPS TRAX

Languages: I am fluent in both English and Spanish. I can read, write, and speak both languages.

References : Available upon request

Education

Hastings High School ~ Houston, TX

High School Diploma

Class of 2001

Remington College ~ Houston, TX

Pharmacy Technician

Class of 2004