Quality Assurance Manager

Technical Skills

• Technologies Used: SAP, ABAP, PeopleSoft, Oracle db server 9i & 10g, SQL Server 10, Windows 7 & Windows 8.

• VB.net 4.0/.Net Framework, Silk Workbench 15.0 and Silk Performer 15.0, Project Management tool like AtTask,

MS Project, Office 2013, Clear quest and Test Manager. IBM Rational Testing tool, PVCS Defect Tracking tool, HP

QA QTP, SQL Server 10, MS Project, SQL Queries, and shell scripting, cloud based agile environment. Waterfall

and series development. Windows & UNIX environments.

• Provided users with training on Silk. Currently learning JavaScript to use Silk 4J for diversification of testing

process.

• Evaluated, tested and troubleshoot various software applications using both front end and back end

methodologies.

• Designed and implemented various test strategy, framework, best practices custom suited to application and

environments in .Net/VB.Net. Worked with agile teams and delivered best quality applications in timely manner.

Delivered clean code and easy to maintain Silk test scripts.

• Administered and maintained databases, VDIs, defect tracking tools, configuration management, automation and

performance testing tools in order to actively contribute to the evolution of the testing discipline of applications.

• Quality Engineering & Performance testing: Silk, Loadrunner & QTP: Workbench and VU scripts, test scenarios,

analyze & debug issues related to VU scripts, Execute the average Load, peak, endurance testing.

• Familiar with Medicaid eligibility requirements detailed in MMIS’s Title XIX specifications like program control and

administrative costs, service to providers, recipients, operations of claims control and systems requirements,

reporting on operations, planning and control, also familiar with MITA, a framework designed to support and

improves administration of Medicaid programs. Meaningful use implementation and compliance to ACA & HIX

code.

• Strong knowledge of NCCI, ICD 9 & 10 and CPTs, and overall Medical Terminology in ambulatory, clinical, etc.

Familiar with federal impositions on Medicaid and its stringent eligibility and requirement systems. Knowledge of

federal and state funded health care structure/programs, its entitlements to uninsured and underinsured citizens.

• Medical Technologies: VAs CPRS VistA, practice fusion, IMS (Intelligent Medical Software), McKesson, Cerner

Millennium, Centricity, Amazing Charts, UniCharts and EPIC. Strong at design, development, installation,

customization to incorporate the progressive enhancements of a mechanized claims processing and information

retrieval system. Database migration and connectivity expertise from legacy systems to new EMR & practice

management. Instrumentalist in the transition to electronic health records (EHRs) in compliance to Federal rules.

• Hardworking, quick learning and humble professional with strong technical, analytical and communication skills,

performs excellent solo and as team player. Self-motivated and passionate about quality and software excellence

Professional Experience

Jackson National Life Insurance, Okemos, MI. QA Automation Silk Tool Specialist 11/13 – Present

• Strong hands on Silk workbench scripting expertise for Ajax and HTML applications on IE, FF and GC browsers.

• Created, modified and delivered clean .net code using Silk workbench for various applications in HTML and Ajax.

• Functional and Regression testing using Silk Test 14/15 Workbench. Designed performance dashboard using Silk

to measure the page load response time for application designed in AJAX environment.

• Created scripts from scratch and customized to perform data and functionality driven testing. Wrote custom

conditions and loops to handle the critical functionalities of applications. Administered and managed different SQL

Server10 database while in development, QA and regression stages.

• Designed easy to maintain datasets in Excel for active datasets to feed the test data in Silk Workbench. Scripts to

touch every dynamic field of application to ensure the functionality and performance as expected. With strong

technical and communicational skills, worked with 120+ user group, training them how to use silk for UAT testing.

• Used Silk Performer 15 for performance testing prior to code migration to production ensure the performance

compliance of network, databases, and infrastructure pre and post code migration.

• As Admin of Silk Test Suite managed multiple projects in agile environment. Used multiple VDI’s to perform testing

on multiple applications on multiple environments/browsers. Trained on Microfocus tools by tool vendor.

• Overseen migration of regression testing from QTP to silk with hands on Silk scripting. JNL have numerous

1 Syed’s Resume for Quality Assurance

projects like Jackson Architect, CyberTek Browser, cmA, Jpod, SIG, etc. and successful scripting, performing

regression testing and training user group for reusability of scripts for post-production batch testing. Trained 120

users for Silk.

• Managed all the performance testing for response baseline benchmarking, load and bandwidth monitoring for both

back end, database performance, and server performance. Python was used to perform backend testing directly.

• Assisted Project Manager in project budgeting, scheduling and maintaining AtTask to backfill project coordinator.

Bridgeway Integrative Counseling Center Kalamazoo EMR Implementation and QA Consultant 04/12 – 10/13

• Quality Assurance, Automation Testing and Implementations for agile & complex EHR technological environment.

As team player help migrate data from legacy system to newly customized system, performed functional and

automation testing using Silk Workbench 14, performance testing using Load Runner/Silk Performer 14.

• As a QA Manager, overseen the testing and implementation of various integrated applications related to Affordable

Care Act (ACA) and Health Insurance Exchange (HIX) by establishing formal QA practice, preparing test

strategies, automation framework, structure, phases, and pilot in developing and implementing test plans ensuring

compliance of the functional and technical requirements. Made suggestions for future releases which includes

federal and state billing and coding compliance requirements based on my Medicaid operations expertise.

• Created QA sandbox and managed database and server, created test cases and scripts and executed them

manually and using IBM Rational tools. Logged defects in tracking tool, reported and assisted developers in

replicating and fixing, ensure resolutions, and deployed code to production box. Managed and controlled QA

database and server. Prepared performance test plan, executed, did test analysis, summary and reports.

• Provided input to architect, stake holders, project manager and developers on usability and functionality for quality

enhancement of application. Instituted and executed Regression and UAT testing practices.

• Shell scripts used to automate batch processing process & Scripts written in SQL, to validate data

• Regression and performance testing done using Microfocus Silk tool, active datasets and SQL Server 10

• Assisted business analyst in requirement gathering and creating functional requirements, and also backfill project

manager performing scheduling, implementation, document deliverables, progress review and follow-up, team

coordination and reporting to client POC. Engaged in overall SDLC activities and not just QA.

• Compliance incorporation for eligibility and claims processing by clearing house requirement practices in system

for Title XIX purposes, "systems mechanization" and "mechanized claims processing and information retrieval

systems" as identified in section 1903(a)(3) of the Act and defined in regulation at 42 CFR 433.111.

• Trained users and now providing continuous assistance in reconfiguring EMR application transitioning the ICD 9 to

ICD 10 and troubleshooting bills clogging at clearing house bottlenecks in agile project environment.

Vision Eye Care (Borgess Hospital) Kalamazoo, MI EMR Implementation and QA Consultant 01/12 – 11/12

• Build formal QA environment, assisted in hiring QA team, took over testing from developers and project team and

instituted formal functional and automation process. Worked on federally mandated Medicaid enhancements.

• Conducted risk analyses, verification, validation activities, and formal design reviews. Supported new product

development and continuous improvement and by integrating quality control six sigma tools into processes.

• Assisted Business Analyst in finalizing the formal functional specifications document, modified to add the

government EHR requirements, worked with development lead to transform into technical documentation.

• Worked with developers to get the code migration to QA server. Created test cases and plans to execute the

adherence of the specification and provided severity/priority based defects reports and monitored resolution.

• Applied specialization to develop a Test Plan for a test level to be executed for a project, as specified in the Testing

Strategy for the project. Provided leadership developing and directing QA and quality improvement for initiatives for

products. Monitored QA systems and advise executive team on system performance; publish statistics regarding

performance against set goals.

• Tested in phases manually and used Load Runner automated tool for performance monitoring before moving code

to production. Tested in production with client users while providing training on usability ease.

• Rolled out fully customized Electronic Medical Records application to the client and satisfaction by operating

autonomously in project based environment in waterfall development.

Government of Ohio Columbus, OH Quality Assurance Manager, Functional/Performance Testing 03/06 - 08/07

(http://www.accenture.com/us-en/Pages/success-state-ohio-integrated-platform-oracles-peoplesoft-summary.aspx)

2 Syed’s Resume for Quality Assurance

• Responsible for planning and conducting a wide range of quality assurance, control and analysis to ensure that all

application products and services meet State of Ohio standards and Ohio’s Administrative staff requirements.

• Accenture as solution provider to State of Ohio, converted many legacy core systems into Oracle Enterprise

Platforms for the Finance (GL, AR, Budgeting, AP, Costing) and HCM modules. I am primarily in charge of testing

Finance and HCM modules. I have strong functional knowledge of these modules. Collaborated with client-facing

QA representatives to ensure full customer satisfaction with OAKS applications.

• Performed test planning, test design and test execution using state of the art Load Runner tool with defects

reporting using Quick Test Pro. Formulated and defined systems scope and objectives through research and fact-

finding combined with an understanding of applicable OAKS systems and State of Ohio’s requirements.

• Identified successful implementation strategies for changing environments and leaded/managed administrative

transformation and workflow mapping. Independently collected and delivered project requirements. Guided and

advised business analyst, designers, developers, database and stakeholders.

• Developed and maintained a detailed project plan and managed project deliverables in line with the project plan.

Recorded and managed project issues and escalating where necessary. Managed project scope and change

control and escalating issues where necessary. Monitored project progress and performance.

• Owned the complete Project Management & QA Performance testing process for People soft HRMS, Financial and

Benefits Administration modules and responsible for overall project plan, deliverables and resource planning.

• Planning, organizing, developing, and executing testing for delivered and customized People Soft modules with

various application development initiatives

• Custom scripting for Load Runner in Java and C, close coordination with network and db architects/teams

Performed procedural programming for Load runner scripts parameterization.

• Analyzing existing requirements and identifying necessary scenarios to exhaustively test these requirements.

Document and relate scenarios for delivered People Soft modules for the HRMS & Financial. Created, executed

and own scripts and scenarios for all the different phases of testing. Tested other custom processes/modifications

developed within/around the People Soft HRMS modules. Identify the requirements and scenarios for critical

business processes for testing (Parallel, Performance, and Intrusion testing). Actively assisted in identifying the

strategy and templates for types of testing, in automating/finalizing the test reporting structure using Test Director.

• Obtained technical skills required to train users on OAKS systems and Trained State of Ohio Administrative staff,

managed project evaluation and dissemination activities. Used Oracle Database appliances engineered system

package of software, servers 10g, storage and networking to provide a simple reliable and efficient integrated

system for state of Ohio. Coordinated and collaborated with others in analyzing requirements to ensure the Test

Plan and identified testing solutions meet OAKS expectations.

• Reviewed and analyzed test results to confirm, establish, and communicate the cause of the discrepancy.

Identified inadequacies and improvement opportunities in methods/standards and recommended changes.

• Developed and modified moderately complex information systems for OAKS. Included analysis of OAKS user

needs, documenting requirements, and revising existing system log difficulties as necessary.

• Provided status reports to the Senior Leadership and state of Ohio execs. Managed project training within the

defined budget. Rolled out with 100% compliance to Ohio Administrations functional and technical requirements.

Technologies: Oracle’s People Soft Enterprise applications (FM, HCM and Enterprise Performance Management Modules). Oracle

Database server 10g. Load Runner for performance and Silk for Regression.

Portware LLC New York, NY Quality Assurance Manager 01/05 - 03/06 (http://www.portware.com/flash/index.html)

• Performed Manual and Automated Testing for Portware’s Algorithmic Trading System application releases/projects

within an Agile/Iterative development environment.

• QA Methodology and QA Validations to ensure the Quality Assurance Control and Software Requirements

Specification. Set and achieved goals, work well independently or in team, skills in identifying problems and

meeting goals. Assimilated business functions and development of systems in a highly user friendly manner.

Troubleshooting and Finding solutions. Created automated test scripts for various phases of testing, maintained

and extended existing scripts and overall framework accommodating functional changes.

• Managed automated test suites including source code control and integration with test management tools for

defect tracking and control, version control, deployment, etc. Performed gap analysis between applicable and

current ISO standards; established and implemented a quality plan to bring the application into ISO compliance for

financial trading. Performed internal QA audits that are compliant with company’s corporate policies & practices.

3 Syed’s Resume for Quality Assurance

• Worked with Oracle Database for data validation, using querying tools, generated test data, SQL scripts used to

generate and execute scripts and used Java Programs to simplify testing and automation process

• Also involved in Quality Assurance and maintenance of the stocks, investment, dividends, shares and debentures

and overall applications and systems which was developed using Visual Basic and Oracle on UNIX platform.

Technologies: Java, ASP, QTP, PVCS, Oracle database server 9i, SQL scripts, Multi-Asset Trading systems, Broker Neutral Open

API system, Real time reporting and allocations, Seamless Integration, Transaction cost analysis, global deployment and

alpha/execution algorithms

Federal Government, Louis Strokes “VA Medical Center”, OH. QA Lead Engineer 08/04 - 12/04

• Redesigned requirements, specifications, and testing strategy. Performed ambiguity analysis, performed risk

analysis, established testing priorities and scope.

• Established and performed testing analysis and design, functional and performance models, and test

specifications.

• Using tools, executed test cases and scripts, analyzed test results, reported on testing results, facilitated defect

resolution, document final test results to execute testing engagement.

• Prepared technical training and process documentation for team, to aid with day-to-day support issues.

Technologies: AIX systems, DB2 databases, and WebSphere.

Coca Cola Bottling Company Atlanta, GA QA Test Engineer 08/03 - 06/04

• Oversee end-to-end test execution and ensured that testing deliverables are on Coca Colas technical, functional

requirements are being met by clear understanding end-to-end application flow, associated systems, and contacts.

Worked with Change Manager and Technical Delivery Manager (TDM) in keeping clients involved during testing

phase. Confirmed resources are assigned to testing initiative. Liaison between testing, project management and

application team. Ensured SSP compliance of all testing documentation, entry/exit criteria, and role clarity.

• Point of contact and escalation for all testing related issues. Active part of integrated test effort, communicated with

release test manager for fixes, tracking etc. Escalation point for Test team, PTMs, and TDMs, for issues related to

testing process, testing tools, testing environments, and testing resources. Defined and Lead process improvement

initiatives Testing analysis and design, functional and performance models, and test specifications.

GE Power Systems Atlanta, GA Sr. Quality Assurance Engineer 01/02 - 08/03 (www.gepower.com)

• Helped in insuring delivery of high quality systems to GEs specs and overviews key areas like:

• Implement Six Sigma X-Treme Programming and implemented best practices for QA and Project Management

throughout the Development, Testing (QA & QC) release management and Production

• Designed, developed and executed various system test plans (functional, regression, load, performance), which

were used to verify the quality of the various ES-PDM applications.Ensured that all QA issues have been identified

and resolved for each project. Worked with all project participants to ensure that the applications being developed

meets the requirements of the GEPS and is delivered with a high level of quality

• Developed an estimation of the test effort for each scheduled release.

• Played an active role during SDLC in determining the What, How, Why and When for each release.

• Communicated and worked with customers, business analysts, vendors, developers and management.

• Developed a time estimate of how long system testing will take based on current resources.

• Assisted on a case-by-case basis, the system test team in the testing of the various applications.

• Worked with the customer, development and QA teams to update and improve the test plan documentation, the QA

process, the SDLC process and the GE Power Systems PMM process.

Technologies: Test Director 7.2, PVCS Defect Tracker, Clear Quest, Track, Trackweb, Softtrack, SQL Server, Oracle, Toad, Query

Mgr, Borland Interbases IB console & IB designer, DameWare, PerfMon. SiteScope. Oracle 9.2, BEA Tuxedo 6.5,Jolt 1.2.

Pretzel Logic Inc Cupertino, CA QA Engineer 12/99 - 12/01

• Build and manage a team of SQA. Setup formal QA department and process. Participated in complete software life

cycle and has efficient management experience. Heavily involved in standardizing testing concepts and establish a

strategy. In charge of gathering requirement from various resources for broad applications

• Excellent leadership, team as well as independent player, has self-starting abilities and a self-motivated lead, have

strong organizational and interpersonal skills. RUP based process and practice implementation.

4 Syed’s Resume for Quality Assurance

• Interface directly with developers, product managers and work with the QA team to develop standards and

processes. Tracking problems (bugs) from discovery to close, defect management and continuous product quality

improvement. Built Test Scripts from Scratch, Test Certification, Templates

• Testing to ensure all products had been thoroughly tested before installation and migration into production

• Develop Test Plans, Project Plans and Work Breakdown Schedules. Set up, admin and use automated tools

Technologies: MS SQL, JavaScript, HTML & IE 5.0, MS Office, Win NT and PVCS Tracing Tool. MVS, CICS & DB2.

Nations Bank (Now Bank of America) Jacksonville, FL QA Automation Engineer 06/99 - 12/99

• Testing for Quality Assurance to perform Web testing of Y2K application revolving around financial industry with a

major global banking & investment firm for proprietary Web-based Connect 3.0 system for 2 projects.

• The Brokerage Information Library (BIL) and Investment Relations Information System (IRIS) forY2K compliance to

allow users a single authentication method to access multiple web sites developed and maintained by Nations

Bank database importing data from National Financial Services (NFS). Federal Banking Solutions Integration

(FBSI) and Brokers Accounts Management (BAM) testing on Mainframe based on COBOL & DB2, Oracle 8.i

• Through testing of Y2K compliance of application using manual and automated testing tools (SQA)

• Ensure compatibility with vendor applications and functionality. Tested customer browser upgrades, based on

IE4.0. Testing database response times and effectiveness of database redundancy.

• Developed MS Project based planning and scheduling for various phases of status reporting & follow up

Blue Bird Information Technology Mumbai, India Developer & QA Lead 05/90 - 09/98

• QA Roles: QA Skills Automated and manually, Test Process Architecture, process design, develop and implement

test strategy, plans, and scripts, standardize templates, test bed, requirement trace ability matrix, build validations,

and system certification.

• Involved in the Client/Server Application Development responsible for discussing with the clients, defining user

requirements, software designing, coding, implementation, and testing, writing user manual and training end users.

Technologies: Specialization People Soft 8.3 (Supply chain, HRMS & Finance). QA Automation Tools Mercury Interactive Load

Runner 7.8, Win Runner Administrator. OPENSTA, Rational Enterprise (ReqPro, Clear Quest, Test Manager, etc.) QA Suite 7.x

(RUP), Compuware, Webload, Linkbot (web site testing tool), Astra load test. Site Scope.

Certifications

• CCHIT’s HIT Pro: Certification for Health Information Technology, an authorized testing and certifying body by National Coordinator

for Health Information Technology (ONC), US Dept. of Health and Human Services.

• Certified Software Quality Analyst (CSQA) and Test Engineer (CSTE), Quality Engineering Training Center, NYC, 2006

• People Soft 8.43 trained (HRMS, ESA, Supply chain & Financial modules)

• Advanced Certificate of Achievement -Win Runner, Load Runner 7.8, Test Director, Mercury Institute, 2003

• Certified Rational Unified Process Implementer & Automation Test suite. Rational University. Jan 2001

• Six Sigma Green Belt – X-Treme Programming Process Improvement and Practices.

• Certificate of Software Testing, Georgia Institute of Technology, Nov. 2001. Silk Test Tool Training Certification Dec 2013.

Courses, Workshops, and Seminars

• Microfocus (vendor of Silk Suite from Borland tools) trained on Silk Workbench, Silk Performer tool for QA automation.

• Managing Support in the EMR/EHR Practice, EMR Approved, by 4MedProNetwork, 2012.

• Course in Medicaid Management Information Systems, for eligibility, processing claims, EMR implementations, by ONC

• Healthcare Workshop - How to Win More IT Service Contracts - ASCII Success Summit 2012.

• Health IT Project Management 101: How to Avoid Failures, Health Resources and Services Admin.

• Some practices with EMRs are not meeting Meaningful Use, EMR Approved, by 4MedProNetwork.

• Data Discovery beyond the Desktop: Advanced Visualization Techniques without Data Modeling.

• Purpose and Demonstration of Health IT Hazard Manager, by Healthcare Research and Quality.

• Overview of Meaningful Use Stage 2 Final Rule for Safety Net Provider

• Leadership tips during a health IT implementation, Webinar by HRSA.

Education

5 Syed’s Resume for Quality Assurance

• Western Michigan University, MBA with CIS Major, Class of 2012 (GPA-3.49).Research in HIT Implementations.

• Shivaji University, Walchand Institute of Technology, Masters in IT Degree, 1992 (1st Division)

• Osmania University of Engineering and Technology, Bachelor’s Degree, 1989 (1st Division)

• Midwest Consortium of Health Information Tech., ONCs program, WMU/LCC, 2012 (97% scored)

• Studies focused in SAP configuration, ABAP development, Health Informatics/Health Information Technology, Business

Intelligence, Data Mining, SLDC, CMM, Project Management, Planning and QA.

• Concentration Project Work and Dissertation at WMU:

• SAP Configuration: Fitter Snacker Project, Integrating SAP into Systems Analysis for Kellogg Corp.

• ABAP Development: Coding & Reports project on Reservation and Ticketing Management System.

• Business Intelligence & Data Mining: Medical Data Mining & Business Intelligence for Borgess VEC.

Professional Achievements

Acquaintances and Memberships:

• 4MedProNetwork.com, The Cooperative Network for EMR/EHR & HIT Professionals

• Western Michigan University Alumni Club & WMU Business Technology Network Member

• Health Resources and Services Administration. (HRSA). HIIMS, AHIMA & Project Management Institute

• Agency for Healthcare Researchers and Quality Assurance Monitoring

Research Articles and Publications in Progress (W/Prof. Dr. Bernard T. Han & other professors @WMU/MSU)

• Impact of changing trends in Technologies on meaningful use implementation of HIT industry

• Health Information Technology Past, Present and Future, a Panoramic view

• Unmasking Loopholes in Existing EMR System, a peep through the Microscopic lenses, a forensic analysis and dissection.

• Corporate Ethics in Health Care Industry before and after meaningful use implementation in HIT.

Achievements & Awards

• Best Student and Top Grade achiever, during HIT Implementation Support Specialist Training by Coordinator (ONC), U.S. Dept. of

Health & Human Services HIT Grant, topped among 31 students scoring 97% marks. WMU School of Business and Center of

Health & Information Tech. 2011-2012

6 Syed’s Resume for Quality Assurance

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