Customer Service Manager
Resume:
CLINT SHOFF
Warrenton, MO **383
********@*****.***
SUMMARY OF QUALIFICATIONS
A dedicated, action-oriented professional with over ten years experience in
management, professional development, activity planning, training, resource
allocation, detailed record keeping, public contact, IEP's, customer
service, computer programs, and multi-tasking. Able to analyze situations,
make independent decisions, lead others, recognize needs, and implement
positive solutions to correct any problems that may occur. A strong team
player, with excellent inter-personal skills, able to absorb new
information and adapt to change quickly. A natural, dynamic leader that
understands how to delegate tasks effectively, and inspires others to
excel. Proficient in Microsoft Office applications.
SELECT ACCOMPLISHMENTS
- Successfully managed a county/team for over 5 years.
- Strong understanding of positively dealing with the public.
- Experienced in solving problems in a professional and public environment.
- Maintained detailed budgets, records, & inventories for entire county.
- Able to positively lead others and enhance the work environment.
- Experience with cash handling/tracking/reporting.
- Researched data, analyzed reports, and monitored performance.
- Created and monitored goals for agency, counties, sites, and individuals.
- Participated in, supervised, and coordinated activities and trainings.
- Knowledgeable in many types of documentation, and various programs.
- Leadership, training, and professional development of employees.
- Maintained equipment, site organization, and accountability.
- Experienced in IEP execution, and documentation of students for
evaluation.
- Have limited experience in carpentry, construction, electrical work.
- Comfortable interacting with all age groups across all walks of life.
PROFESSIONAL EXPERIENCE
Youth In Need, Warrenton, MO; 2008 - 2013
Area Manager (Feb.2009-Dec.2013)- Led team of 6 (Family Educators and PSA),
and managed everything for Home Base in county.
Family Educator (Sept.2008 -Feb.2009)- HS/EHS, caseload of 12 families;
assist with development of parents and children, keep detailed
documentation, plan activities and schedule events.
Brewskies Restaurant, Warrenton, MO; 2003 - 2011
Duties include: customer service, wait staff, shift leader, training of new
employees, bartending, and hosting. Promoted to Asst. Manager.
Warren Co. R III Schools, Warrenton, MO; 2002-2008
Rebecca Boone Elementary
Paraprofessional/ Teacher's Assistant
Everyday PE: 2005-2007, SPED Program: 2003-2005, Substitute: 2002 - 2003
Summer School Programs: 2003-2008
Warrenton Citgo, Warrenton, MO; 2001 - 2002
Duties included: cashier, daily operation of convenience store/gas station.
Promoted to assistant manager.
Interstate Homes, Foristell, MO; 2001
Sales Associate- Sold manufactured homes to customers.
EDUCATION
B.S. in Business Administration w/ concentration in Marketing
Concord University, Athens, WV 1997 - 2001
CERTIFICATES
Parents As Teachers Supervisory
Parents As Teachers Prenatal- 3 yrs,
Parents As Teachers 3 yrs.-Kindergarten
CPR/ First Aid Certified
Served on Youth In Need's Diversity Council
Awarded "Jack Of All Trades" certificate at RBE
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