Customer Service High School
Resume:
FALLON SANFORD
Houston, TX 77066
*************@*****.***
EXPERIENCE:
Comfort Keepers- Houston, TX
Staffing Coordinator/Client Care Coordinator
Initiates hiring process for caregivers including processing applications,
background screening, testing, interviewing, and reference validation.
Orients caregivers and maintains current caregiver files in accordance with
policies and procedures. Records employee information such as personnel
data, compensation, benefits, tax data, attendance, performance reviews,
evaluations, and termination date and reason. Updates employee files to
document personnel actions and to provide information for payroll and other
uses. Compiles data from personnel, payroll, and computer records to
prepare reports. Compiles and maintains records for use in employee
benefits administration. Prepares and files report of accidents and
injuries, Responsible for determining type and duration of services
necessary to meet client needs. Quotes bill rate based on service
provided. Assist in matching caregiver qualifications and availability to
client's needs. Supervises caregivers and completes performance appraisals
for caregivers at specified intervals. Contacts clients and caregivers for
follow-up on service delivery and determine satisfaction of services.
Matching employees with available positions.
Sedgewick CMS- Eden Prairie, MN
11/2011-04/2013
FMLA Specialist/ HR Specialist
Established FMLA claims, tracked and coded documentation in accordance with
internal work flow processes, analyzed FMLA claims to determine eligibility
and certification in compliance with state and federal regulations, made
timely case decisions based on service expectations as established by the
client, communicated decisions and on-going expectations with claimants and
clients, managed large case load in a call center environment.
ING - Minneapolis, MN
11/2007-09/2011
Employee Benefits Specialist
Responsible for gathering, receiving and documenting necessary information
from claimants and professionals for processing of disability claims.
Strong medical terminology and customer service skills, answered calls in
call center, responsible for claim management, performed medical coding,
maintained medical records, managed large case loads, assisted in
interviewing potential employees.
F&B Septic Systems- Isanti, MN
02/2004 -10/2007
Office Manager
Handled invoicing, billing and payroll, answered phones, scheduled
appointments, performed data entry and collection calls, responsible for
all accounts receivables and payable, employee benefits, interviewing and
hiring.
EDUCATION:
Currently Attending American Public University, AGD
Projected Graduation June 2015
Human Resource Management
St. Francis High School St, MN
May 2003
High School Diploma
GPA 3.5
ADDITIONAL SKILLS
< Highly skilled in Windows XP, Vista, and 7 Advanced in Microsoft
Office 2003, 2007, and
2010
< Completed seminars in Customer Service and Sales Strategies
< Outstanding Dependability and Reliability level, can utilize available
resources efficiently
Contact this candidate