Customer Service Human Resources

Aime Macias

***** ********* **. * Katy, Texas ***49

*******@*****.*** * 713-***-****

OBJECTIVE: To obtain a professional career in an office environment in

which my organizational and leadership abilities can be

fully utilized. Work in a place where there is a need for a

variety of office management skills including - computer

knowledge, organizational abilities, business intelligence

and database program use.

SKILLS:

. Computer Proficiency: In depth knowledge of Microsoft

Office software

. Ability to learn new software applications

. Communicate effectively with staff/executives -

effective verbal/written communication skills

. Attention to detail, excellent planning, organizing and

time management skills.

. Bilingual: English/Spanish (speak, read, and write

fluently).

. Customer service orientation

. Reliability

EDUCATIONAL EXPERIENCE:

2002. Houston Community College, Houston, Texas

Certificate: Bilingual Business Technology

2009 Associate in Applied Science

Major: Business Technology/Bilingual General Office

EMPLOYMENT EXPERIENCE:

2006-2012 Neighborhood Center Inc., Houston, Texas

Human Resources Specialist

Duties: Assisted HR Director with the organization of HR

projects, HR events, and company training. Processed new

hire paperwork including but not limited to employee files;

drug screens, and background checks. Processed terminations

through payroll and benefits systems. Retains HR/payroll

records in line with company retention requirements.

Compile and submit invoices in a timely manner to

Accounting. Order and maintain office supplies. Sorts HR

mail and faxes. Ensures Labor Law Posters are current at

all locations. Other duties as assigned by Director.

2006. Neighborhood Centers Inc., Houston, Texas

Administrative Coordinator

Duties: Performed various secretarial/clerical duties such

as documenting, photocopying, faxing, and organizing filing

system. Interacted with organizational staff, executives,

clients, vendors and visitors on a daily basis. Coordinated

agendas for meetings with visitors and clients - arranged

guest and travel accommodation. Maintained the office

database - retrieved and organized information for

individual employees and clients. Purchased office

equipment and supplies

2004. Neighborhood Centers Inc., Houston, Texas

Human Resources Assistant

Duties: Answered telephones and transferred calls to

appropriate staff members. Coordinate coverage schedule for

lunch hours and vacations. IT liaison for HR departments.

Maintained supply room properly stocked. Sorted and

distributed mail to appropriate staff and department.

Answers routine inquiries for employment verifications and

job openings.

REFERENCES AVAILABLE UPON REQUEST

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