James A. Ellifritt

**** ** **** *****, *********, WA 98685 ( 360-601-

**** ( acc6am@r.postjobfree.com

Director / Mgr - Operations & Service

Business Planning / Performance Improvement / Multi-Site / CRM / Lean /

Revenue & Profit Growth

Change Leadership / EH&S Management / Logistics / Cost Control /

International / Team Building

A strong record of accomplishment in managing operations, engineering and

field service for a power generation unit of General Electric with earlier

career experience as a US Army Officer and Education Administrator. Have

managed change initiatives, reduced operating costs, improved productivity

and increased profits while overachieving performance goals in service,

quality and customer satisfaction. Can contribute quickly by:

< Developing and executing strategic & tactical business plans

< Reorganizing operations to improve productivity and efficiency

< Reducing costs through development of new controls and systems

< Managing change to facilitate continued growth and profitability

A confident leader and skilled communicator who emphasizes empowerment and

teamwork. Works well under pressure and collaborates effectively across

organizational and cultural boundaries. Received a MA degree in Divinity

from George Fox University and a BA degree in Religion from Warner Pacific

College. Additional technical and management training sponsored by US Army.

Selected Accomplishments

Reorganized field service teams to cut labor costs 20%. Labor costs at GE's

Granite Services (GSI) turbine unit were excessive. Created new Core Team

concept made up of best-trained field service teams to replace poorly-

designed service concept. Reduced average time for job completion by 20%

and improved profits.

Aggressive recovery campaign reduces past dues by $2.2M. Unbilled services

for GSI accounts in Nigeria and Saudi Arabia were at unacceptable levels.

Developed an aggressive campaign to focus on billing and collection of all

overdue accounts. Collected $2.2M receivables and brought past dues to near

zero within 12 months.

Streamlined turbine overhaul processes produce 33% savings. Rebuilds on

$10M power generation turbines were averaging 6600 man hours. Initiated

programs for phased deployment and redeployment along with new Lean

scheduling. Reduced hours for completion of Frame 6B turbine overhaul to

4400 hours, a substantial savings.

New QA/QC program reduces Army mobilization failure rate. Failure rate for

troops prior to overseas deployment had reached 18%. Developed new QA/QC

program of pre-qualification, medical records screening and physicals to

dramatically improve pass rate. Cut failure rate to 3%, the lowest among

all US Army units.

Redesigned war zone drivers training to cut casualties. Drivers training

was unrealistic and ineffective. Completely revamped all driver training to

replicate actual in-theater driving including live fire, IED ambush and

other situations. Recorded zero casualties among trainees over the next 3.5

years.

Planned development and raised funds for permanent facility. Private school

had no permanent home. After moving three times, took the lead in

convincing the Board and starting a fundraising campaign to generate

pledges, gifts and long-term loans. School successfully acquired 15-acre

site and broke ground for new building.

Career History

Service Manager, Granite Services International, 2012-2013. Subsidiary of

General Electric engaged in support and service of large oil & gas power

generation. Led team of 500+ in maintenance & service of Frame 5, 6. 7 & 9

gas turbines. Implemented Lean concepts, cut costs and improved operating

profits from 20% to 35% first year.

Battalion Commander, US Army, Ft. Lewis WA, 2008-2011. Managed 144

personnel focused on training for deployment. Responsible for operations,

compliance, security, logistics and EH&S, among other functions. Trained a

total 6,500 service members from all military branches. Performance rating

in the Top 20% of Division peers.

Rear Detachment Commander, US Army, 104th Division, 2006-2008. Directed 250

soldiers in 21 locations in the Middle East and Africa. Spearheaded the

largest overseas deployment for the 104th Division.

Earlier: Headmaster, Cedar Tree Christian School (while in Army Reserve),

2004-2006 prior to active duty recall as US Army Battalion Commander in

Afghanistan Other experience as a Pastor, Chaplin and School

Administrator.

Personal: Married. Lead an active lifestyle; enjoy scuba diving, spear

fishing, boating and woodworking.

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