Customer Service Manager

DANIEL L. PETRO

Email: **********@*****.*** ***8 Holl Ave.

Sheffield Lake, Ohio 44054

Mobile: 419-***-****

Objective: Customer focused team player with excellent interpersonal and communication skills is

seeking new opportunity with increased responsibility and growth potential.

Strengths: Organizational Ability

• Can manage many challenges at same time

Customer Service Experience

• Fast paced and deadline driven

• Willing to do what it take to get job done

Communication Skills

• Highly effective writing skills and competent/persuasive speaker

Interpersonal Skills

• Approachable manner – able to communicate with all levels of the

organization

• Highly developed conflict/complaint resolution skills

Leadership Experience

• Team management in challenging resort area environment

• Responsible for training of new employees and new skills to established

employees.

Experience: Suntan Supply, Avon, OH May 2013-Current

Warehouse Manager

Manage a crew of 6 in shipping and receiving, along with 2 tow motor drivers

Schedule LTL and FTL for the entire US.

Installed new inventory system and maintained an accurate count.

Coordinate logistics for technician teams and deliveries with a 1 state radius

Oversaw $5 million small parcel shipping per year

Branam Fastening Systems, North Ridgeville, OH Jan 2012-May 2013

Warehouse Manager

Managed crew of four in shipping and receiving

Implemented pre packing service for certain customers

Oversaw reshelving of entire warehouse stock

Competent with UPS and Fed Ex software

ISO 9001:2000 Certified

Miller Boat Line, Put-In-Bay, OH July 2011- November 2011

Deckhand/Dockhand

Worked on boat and ensured safe transportation for all passengers and vehicles

Helped dock ferry boat by catching lines

Organized vehicles on boat to maximize the useable space

Handled freight for customers and businesses

Whiskey Island Marina, Cleveland, OH April 2011-July 2011

Drystack Storage

Transferred boats from water to storage on a daily basis

Launched boats from winter storage

Repaired docks, water lines and general maintenance on all docks

Delivered boats from launch docks to their permanent dock

The Upper Deck, Put-in-Bay, OH May 2010 – 2011

Expediter

Provides logistical support to high traffic dining facility

Organizes timely, accurate delivery of 100+ multiple orders at any one time

Serves as customer service liaison

Manages traffic between dining and kitchen staffs, chef and General Manager

The Cleveland Yachting Club, Rocky River OH March 2006 – December 2009

Yard Manager

Responsible for all facets of marina facility upkeep

Used tow motor, fork lift, boat carry lift and stake truck to move boats

Coordinated Spring construction of docking facilities

Implement winterization of docks, boats and other seasonal club properties

Performed fiberglass and all boat maintaince throughout Winter months

HarborMaster

Managed Gas dock and all docking facilities

Responsible for ordering fuel and all gas dock supplies

Maintained operational bookwork including inventory control and daily reports

Hired, supervised, trained and scheduled a crew of fifteen employees each summer

Successfully assisted in planning all regattas for members and guests

The Boardwalk, Put-In-Bay OH May 1993 – August 2005

Harbor Manager

Captain of the Boardwalk harbor taxi operation beginning in 2002

Scheduled harbor taxi staff for efficient coverage

Assisted with the annual spring readiness and fall close-up activities of the Boardwalk

Seasonal employee during high school and college. Involved in all aspects of summer resort

restaurant/marina operation – eventually becoming full-time Harbor Manager.

Education: Graduate of Valley Forge High School

Attended Bowling Green State University

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