Medical Assistant Customer Service

Nicole Ketchum, M. A.

***** **** ********** ****** *******, TX 77088

Phone:713-***-**** Email:****************@*****.***

PROFESSIONAL SUMMARY:

Highly skilled and motivated Medical Assistant Professional seeking a suitable position in your esteemed company where I can demonstrate my outstanding customer service skills, extensive knowledge of medical ethics and Law, HIPAA and OSHA policies and procedures, as well as my ability to communicate with Clinical Coordinators, Team Leaders, Medical Records and/or Practice Managers about changes in patient’s status and results of diagnostic studies.

EDUCATION:

ITT Technical Institute, PursuingAssociates Degree in Paralegal Current

Fortis Institute, ReceivedMedical Assistant Diploma 2012

Parkview Baptist, ReceivedHigh School Diploma 1999

CLINICAL AND ADMINISTRATIVE SKILLS:

CPR/First Aide Certified, Take Patient Histories and Vital Signs, Injections, Urinalysis & Blood Testing, Electrocardiogram (EKG or ECG), Electronic Medical Records (EMR or EHR) Verification of Insurance, Appointment Scheduling, Filing, and Answer Telephones.

WORK EXPERIENCE:

Source2/Universal American,Medical Records Chart Reviewer (project) 1/2014- 3/14

Responsible to review, abstract, submit and validate data from Medicare fee for service beneficiary medical charts.Receives information from Retriever and responsible for verifying accurate information, converting the specific data to PDF files. Enter information into CMS performance review system. Assist where to needed.

Test Smart RX,Medical Technician 01/2013-11/2013

Call to schedule appointments and follow-up with recent visit satisfaction. Performed computerized test: for early signs of Alzheimer's disease and Dementia. Conducted one on one interviews with patients. Recorded and entered data,vitals and H&P. Performed Insurance verification and pre-certification medical charting and electronic documentation.

Advance Cardiovascular, Medical Assistant 2012

Escorted patients to room, obtained vital signs, performed EKGs, scheduled medical appointments, answered multi-telephones lines, filed paper work, provided patient care, maintained medical documentation, and greeted patients during office visit.

Central Home Health, Healthcare Provider 2010-2012

Provided healthcare for patients in their home by assisting with activities of daily living and administered their medication.

Harvest of Love, Direct Care Staff 2009-2010

Administered medication, provided personal care, provided hygiene assistance, and assisted with movement and exercise.Maintained records of blood glucose levels, monitored patient vital signs, and reported all patient history to supervisor.Performed housekeeping duties including cooking, cleaning, washing clothes or dishes, or running errands.Performed healthcare-related tasks; such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.Participated in case reviews; consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

Winter Haven Health Care, Medical Assistant 2006-2010

Administered patient’s medication, obtained vital signs, recorded all patient information into database. Routinely provided patients with personal care daily; assisting them with activities of daily living.

Grace Hospice of Texas, Patient Care Assistant 2003-2006

Handled all patient care duties, monitored vital signs, and maintained patient’s records.

Cy-Fair Hospital, Medical Assistant 2000-2003

Handled all patient care duties, monitored vital signs, and maintained patient’s records.

REFERENCES:

Available upon request.

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