Quality Control Customer Service

CHARLES LEE BROWN, JR

*** ****** **** **. ******, TN 38063

Phone: 731-***-**** Email: *.********@*****.***

RESULT-DRIVEN QUALITY MANAGER

SUMMARY OF QUALIFICATION

• Visionary and goal-oriented warehouse and

manufacturing leader with a solid background in

organizational management and major operations.

• Leadership and guidance skills along with the

ability to inculcate them in team members as well.

• Knowledge in various fields including storage and

inventory control management.

• Proficient in a wide range of industry-related

computer software and programs.

• Acquired a solid educational foundation in

organizational development, employee training, and

the development and use of technology to improve

individual and organizational performance.

• Knowledge of cost management control and P&L

management along with other accounting and

financial principles to maintain budgetary goals for

a company.

• Strong strategic planner and problem solving skills

to support best practices, current plans and future

growth of a company.

EDUCATION

Webster University, Memphis NSA, December 2013

Master of Business Administration GPA 3.73/4.0

Concentration: Information Technology Management

The University of Tennessee at Martin, May 2011

Bachelor of Science in Business Administration GPA

3.25/4.0, Cum laude

Major: Management Information Systems

Minor: Computer Science

EMPLOYMENT HISTORY

Pierce Distribution Service Company, Ripley, TN

Head Quality Control Inspector (QC) 3rd Shift,

November 2011- February 2014

• Responsible for auditing

and monitoring quality requirements in accordance

with the company’s policies, quality assurance

policies, and customer’s specifications.

• Responsible for monitoring

staff in the absence of the quality control

Supervisor and Team Leader. Recognized

performer by senior management and go-to-person

for leadership roles and solving quality problems

related to 3rd shift.

• Provide accurate solutions

to problems by meeting pre-defined quality

measurements with a 40% improvement in order

attainment.

• Analyze products by using

a variety of mathematical and statistical tools and

techniques to ascertain if quality and quantity is

right before sending it to customer.

• Successfully identify and

resolve problems resulting in an 18% cost

reduction.

• Conduct various tests and

quality checks on products. Insure that all products

fall within packaging standards, measured to

specifications and within tolerances, readability of

labels, etc.

• Provide management and

associates with relevant feedback based on

documentation and reports as part of daily checks

and inspection.

• Trained and developed 3

quality control inspectors.

Department Lead

• Managed a team of 7

warehouse associates and ensured responsibilities

of work assigned to each.

• Responsible for the

production planning, identified associates needs,

and schedule associates work to ensure all

assignment are covered.

• Substantially improved

associates productivity by implementing incentives

that boosted associates morale, motivation, and

work performance while reducing operational cost

by 28%.

• Ensured that proper

labeling, tagging, and packaging of orders in an

efficient manner.

• Established core processes

and work practices around production planning that

had failed to exist prior, resulting in a 20%

improvement in customer service and credibility.

• Key member in delivering

high-quality and timely response to meet demand

and aligned responsibilities to meet organization’s

goals.

• Refined and tracked

associates progress by using key performance

indicator to ensure steady workflow, optimum

productivity, reduced overtime and provide training

when needed.

• Provided initiative to

successfully achieve and foster an environment that

encourages teamwork while developing associates

to achieve their goals.

• Provided management and

associates with relevant feedback based on

associates performance and productivity.

• Facilitated associates

development to ensure departmental growth and

minimize turnover.

Marvin Windows and Doors, Ripley, TN

Setup Person, June 2004 – January 2009

• Checked door(s) and frame for any flaw(s) and

performed remedial adjustments when essential.

• Mastered different hand and power tools which

helped increase productivity.

• Excelled in interpreting detailed blueprints,

demonstrated accuracy in assembly of unit(s), and

inspecting completed unit to ensure conformance to

specification.

• Utilized 5s methodology to organize workstation

and set up an environment to support productions

which decreased non-value-added materials and

activities by 50%.

Intercraft Burnes, Newell Rubbermaid, Covington,

TN

Dock Coordinator / Back-up Lead Person, May 1999

– June 2004

• Reported to the Plant Manager and Warehouse

Supervisor, responsible for coordinating all aspects

of operations concerning customers accounts for a

426,990 SF distribution center with approximately

100 associates and a $20 million budget .

• Managed special customer accounts worth $3.5

million in annual sales.

• Developed core processes around production

planning, order setup, and forecasting, resulting in

a significant improvement in cost within the

operating budgets.

• Key player in coordinating customer’s order by

evaluating KPI measures for the entire ordering

process development resulted in a 25% increase in

productivity.

• Identified and resolved issues related to the

production process by utilizing cross-functional

resources.

• Key member in prioritizing orders/shipments based

on costumer’s preference and carriers.

• Key member in managing logistics of multiple

shipments and deliveries within extreme time

constraints.

• Improved on-time delivery from 70% to 90%,

shifting entire unit from passive to profit-driven

performance through initiation and improving the

packaging and stacking processes.

• Improved error investigation and reconciliation

methods, by enhancing data compilation and lot

review procedures using the new warehouse

management software system.

• Redesigned operations in the Shipping and Forklift

Operations departments to incorporate new

processes for maintaining customer accounts on

time and within budget.

Team Leader / Back-up Lead Person

• Managed a team of 50+ associates to meet company

goals, including scheduling of routine work,

prioritization of work assignments, and assessment

of quality in the Shipping and Packaging

Departments.

• Reduces company expense by more than $1 million

over a 1.5 year period while maintaining

productivity, quality assurances, and inventory

accuracy.

• Successfully monitored and managed special

projects on a weekly basis that generated a peak of

$10 million in annual sales.

• Establishing and adjusted work procedures to meet

warehouse demands as dictated by production

schedules and work flow.

• Used data indicators to schedule workload,

scheduled maintenance, improve operations, and

identify problems.

• Continuously monitored the performance and

activities of the department through use of the

PKMS 99R1 system, with primary focus on cost

controls.

• Trained and monitored associates in standard

operating procedures and safe work practices,

including new employee inductions and meetings.

• Utilized 5s methodology to improved workstation

and set up an environment to support productions

which decreased non-value-added materials and

activities by 50%.

Forklift Operator / Backup Lead Person

• Responsible for the use and preventive maintenance

of industrial forklift in a warehouse setting.

• Served as liaison between company management

and warehouse staff.

• Coordinated special accounts during high-volume

holiday season and special customer assignments.

• Verified and checked discrepancies on stock

quantities, packaging, and quality resulting in a

30% increase in warehouse workers productivity.

• Drastically decreased pickers waiting time by

implementing drop off points for parts which

increased material coordinator responsiveness by

85%.

• Responsible for training new forklift drivers

ensuring effective and efficient operations.

• Prepared training aids and documentation for

training forklift operators.

Tennessee Electroplating, Inc., Ripley, TN

Department Lead - Filter and Solution Maintenance,

November 1995 – January 1999

• Responsible for performing general maintenance,

determining schedule, and allocating work to

maintenance crew on filters and production

machinery in the Plating Department.

• Consistently oversaw inventory control and storage

management with an estimated cost of $50 million.

• Supervised chemical storage room investment

projects resulting in a $450,000 in annual saving by

reducing damage to chemical containers therefore

increasing chemical inventory levels by 90%.

• Responsible for placing orders for materials and

supplies and kept track of department budget and

expenditures.

• Reduced total expense on manufacturing chemicals

and materials by eliminating waste, improving

inventory turnover, and upgrading chemical storage

area to enhance saving and environment

compliance that created a 10% increase in

department budget.

• Ensured department operations are in compliance

with OSHA standards.

• OSHA trained and certified to operate industrial

vehicles and equipment.

• OSHA trained and certified to handle hazardous

chemicals and solvents.

COMPUTER SKILLS

Platforms: Windows 7, Vista, XP, Linux

Software: MS Office 2000/2010(Word, Excel,

PowerPoint, & Access), Microsoft Visio, Microsoft

Projects, Dreamweaver, Photoshop, & Adobe Acrobat.

Programming: C++, C#, Java, JavaScript, PL/SQL,

HTML,XHTML, CSS, PHP, & ASP

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