Customer Service Management

Fred Lee Walston II

**** ****** **. ***** *****, NC 27801 252-***-****

Email: ***********@****.***

Gmail hangout: Leewalstonjr Skype: wallofstone7

Twitter: LeewasltonII

Career Summary:

Leader and Progressive Thinker/Doer in the field of Telecommunications and

Warehouse Management, Skilled in being successful and thorough in

Managing, Training, Problem solving and Implementing new processed and

Operating systems. Personable, Driven, Dependable and Goal Focused, Proven

track record in being resourceful and thinking outside the proverbial box

to produce awesome resolutions to complex opportunities and situations.

Owns prolific and extensive customer service history ongoing 20 Years.

Soft Skills:

. Excellent communications, problem-solving and decision making skills.

. Interacts professionally with a diverse group.

. Proven to work efficiently and effectively in a fast paced environment

. Sound documentation skills

. The ability to master new processes and tool sets quickly

. Tech Savvy: Experienced in Microsoft Office, Oracle operating system.

Work Experience:

GSM/Celadon-Battleboro, NC 27809

2008-Current

Operations Specialist and System Issues Analyst

. Amassed knowledge of Oracle 11i Operating system to solve and

proactively prevent system issues.

. Super user for Oracle processes and procedure implementation. Lead

lean management and Oracle inplentation team

. Lead, manage and train employees for shipment, transfer, sequence, and

receiving diesel engine parts and accessories for Consolidated Diesel

Engine Corporation.

. Troubleshoot system issues and analyst skills to better processes and

throughput of parts for assembly. Used SQL and telnet to assist

management with the proper flow of processes.

. Practice Lean Warehousing techniques to better maximize floor space

and inventory for Machining, Purchasing, Finance and Warehousing

(3PL). Also planned and excecuted processes and procedures for each

area.

West Corporation-Rocky Mt. NC 27801

2005-2008

Certified T-Mobile Trainer

. Managed and conducting T-Mobile training classes for 8-40 students.

. Trained via T-Mobile modules, PowerPoint presentations, Lead

conference calls, while allowing for class participation and testing.

. Educated class teaches how to efficiently assist customers with

cellular phone issues.

. Technical support with troubleshooting for T-mobile cell phones and

accessories.

. Supported the Quality department grading the quality of agent calls

and providing support for escalated calls.

QVC -Rocky Mt. NC 27801

2004- 2005

Order Selector

. Transported product for customers to assembly lines with the use of a

motorized pallet jack.

Aegis Commutations-Rocky Mt. NC 27801

2002-2004

Customer Service Rep/ Team Lead Assistant

. Provided customer service for Cablevision of NYC. Assisted customers

with account information, payments, and troubleshooting.

. Coached and supported the call center floor with other associates.

Maintained proper protocol and processes of serving the customer

Education:

Elizabeth City State University-Elizabeth City, NC

B.S. in Music Industry Studies with a Concentration in Audio Engineering

Contact this candidate