Real Estate Quality Assurance
Resume:
EXPERIENCE
Capital One
Project Coordinator / Systems Administrator
Administrator for the information technology project management
application (Business Engine) for Capital One; system tracks all aspects
of technology projects including time and materials. Monitor and
troubleshoot all tickets pertaining to Business Engine and its report
writer (MicroStrategy) received by the Capital One Help Desk. Manage
process for all users who require access to system. Perform daily imports
and database routines to ensure up-to-date information.
Key Achievements:
. Serve as liaison for all Third Party/Offshore resources (10,000+)
for inclusion into system
. Proficiently manage issue resolution and requests for three email
accounts utilized by employees; proactively develop canned responses
to handle typical requests more efficiently
. Apply professional accountability, local thinking, and problem
solving to effectively make decisions and maintain quality assurance
practices
. Successfully train and collaborate with team members to ensure
accurate support to end users
Capital One
2004 - 2005
Project Coordinator / Sr. Consultant
Member of team that rolled out web-based, enterprise workplace management
system (Facility Center) for Capital One's corporate real estate
department; system assisted in operations and space management
administration. Created and executed test plans and logged defects.
Maintained team budget and tracked expenses. Assisted with requirements
definition for migration.
Key Achievements:
. Played significant role in all aspects of software development
lifecycle
. Demonstrated talent for working with clients to maximize
application's use
. Competently managed preventative maintenance and help desk calls
during rollout phase, skillfully addressing customer issues
. Effectively served as liaison between the operations and technology
teams
. Trained 30+ members of operations staff on system
Capital One
1999 - 2004
Project Coordinator / Technical Specialist
Managed three applications utilized by company employees. Oversaw
operations side of Facility Center application used to track corporate
real estate work orders and manage building assets. Served as team's
financial analyst.
Key Achievements:
. Kept management current by creating and maintaining Facility Center
reports utilizing Brio report writer
. Competently served as real estate lead on implementation of mail
tracking application that traced incoming credit card payments
. Partnered with IT to roll out state-of-the-art lighting systems at
two campus locations
. Skillfully executed department-wide migration to Windows XP
SKILLS
. Troubleshooting & Problem Resolution
. User Training & Support
. Systems Implementation
. Test Development & Execution
. Requirements Development
. Report Writing
. Project Management
. Financial Analysis
. Budget Management
. Corporate Real Estate
EDUCATION
J. Sargeant Reynolds Community College, Richmond, Virginia
January 2008- Present
. Network Concepts
. Microsoft Vista Professional
. Microsoft Windows Server 2003
. Currently studying for CompTIA Network+ and Windows Server 2003
industry certifications
. Continuing education to become a Microsoft Certified Systems
Administrator
College of William and Mary, Williamsburg, VA
Bachelor of Science, 1998
10900 Nuckols Road
Suite 210
Glen Allen, VA 23060
Jay Sandy
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