Customer Service Sales

MARIA LUISA SCOTT ***********@*******.*** 702-***-****

Objective: An Administrative clerk position where I can combine interpersonal skills and

professional training to excel in a positive business environment.

Education: US Career Institute, Fort Collins, CO April 2009

Professional Office Administrator Program Diploma

Computer applications: MS Word, Excel, PowerPoint, Database management

Business equipment: Forms and formats, Writing and speaking skills, Research

techniques, E-mail and the Internet.

Business Equipments: Computers, Fax machines, Printers, Copiers, Telephone

Systems, Transcription machines.

Office Operations: Mail procedures, Bookkeeping and payroll, Scheduling

appointments and Travel arrangements, Office protocol.

Business skills: Time and task management, Filing, Work Habits, Public

relations, Keyboarding, Transcription, Note taking, Business Math.

Jose Rizal College 1980

BS Accounting Second year

Shaw Boulevard, Philippines

Roosevelt Memorial High School 1973

San Juan, Philippines

Work Experience: Neva Knows Business 09/09/13 – 02/14/14

Administrative Clerk

Provide secretarial and administrative support duties such as filing,

typing, photocopying, answering phones/taking messages

Data entry

Processing credit cards for billing purposes.

Confirming invoices on Pulsar

Preparing spreadsheets for payroll purposes.

Pick up mail at the UPS store and other related duties.

Clark County Library 12/12/12 – 07/03/14

Page (Circulation Department)

Shelves and/or sorts books, periodicals, and other library materials.

Pushes loaded book carts through stacks.

Performs routine shelf readings to locate and/or ensure proper location

of library materials.

Sorts various library materials by hand and by using the automated

materials handling system, for the purpose of ensuring correct check-in

and RFID activation.

Utilizes library computer to check-in library materials in a non-public

setting and e-mail, the Internet, and Intranet to conduct library functions.

Windmill Library (Volunteer Only) 03/2012 – 11/2012

Page (Circulation Department)

Dillard’s (Meadows Mall) 09/2010 – 09/2011

Sales Associate

Cashier/Cash Handling.

Customer Service/Greetings/Assisting,

Performs customer refunds and adjustments

Organizes and displays merchandise to maximize sales

Solicits, opens, and activates Dillard’s charge applications.

Performs and assists with price changes, fitting room recovery, sales

floor, and housekeeping duties.

Dillard’s (Galleria Mall) 05/2006 – 05/2007

Sales Associate

.

C&S Graphics 01/2004 – 03/2006

Secretary

Provides clerical and administrative support duties such as typing, filing,

photocopying, faxing, and data entry

Answer and screen telephone calls and forward them to proper

personnel, and /or takes messages.

Account payable/account receivable

Creates letters/correspondence, and invoices

Sends bills to clients.

Sorts all printing materials and prepares them for shipping.

Desert Orthopedic Center 10/1996 – 1/2004

Medical Records Clerk

Prepares charts for next day appointments for the main office and two

satellite offices

Answer and screen telephone calls and forward the call to appropriate

personnel, and/or takes messages.

Responds to request of authorized medical records according to HIPAA

regulations.

Files charts in alphabetical order, purge inactive charts, scans all

incoming charts and outgoing charts.

Contact this candidate