Customer Service Manager

JAMES LEYBA

Contact Info:

Phone:505-***-****

Email: *************@*****.***

CAREER OVERVIEW

Dedicated Customer Service Representative highly motivated to maintain customer

satisfaction and contribute to company success. Multi-task-oriented and able to

perform great under pressure.

CORE STRENGTHS

Adaptive team player

Strong organizational skills

Exceptional time management

Knowledgeable in data entry

Communicates effectively.

ACCOMPLISHMENTS

Consistently generated additional revenue through skilled sales techniques.

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Diligently completed all assigned tasks, working overtime as needed.

EXPERIENCE

Personal Trainer- Defined Fitness Rio Rancho, NM February 2014-March 2014

Sold a minimum of $1500 in revenue monthly.

Gain clients through physical assessments and selling personal training packages

Correctly train individuals, make work out plans based on each clients needs and goals

Help all members with anything they needed and answer questions correctly that they've asked.

Expressed appreciation and invited customers to return to the store.

Detailer-Maurer’s Collision Albuquerque, NM June 2013-December 2013

Deliver vehicles to the front of the business for customer to see.

Sand, buff, wax, full detail inside and out of vehicle to show room quality

Touch up on vehicles with chips in the paint.

Parts Manager-Accessories Unlimited Albuquerque, NM March 2013-June 2013Stocked and rotated

inventory regularly.

Communicated with customers and retail buyers to follow-up on shipping statuses and expedited

orders.

Assisted customers with store and product complaints.

Handed out parts to techs

Receive and ship parts

Deliver vehicles

Answered phones

Entered parts into the system.

Accurately logged all daily shipping and receiving orders.

Porter-Pitre Buick GMC Albuquerque, NM June 2012-March 2014

Driving vehicles

Guaranteed positive customer experiences and resolved all customer complaints

Washing/detailing vehicles.

Shuttling people to desired destination

picking up/ dropping off parts to dealerships/mechanic shops.

Server-Heaven Dragon Albuquerque, NM February 2012-June 2012

Serve Customers food and drinks while keeping up with needs

Making sure the customer leaves satisfied.

Cleaned tables/ floors.

Stocked and rotated inventory regularly.

Provided exceptional customer service to all customers

Safety Installer/Front office clerk-Progressive Roofing Inc. June 2010-February 2011

Install/ tear off safety systems

Provide employees with the necessary safety equipment needed for the job

Roof tear off

Operating construction equipment

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filing paper work and answering phones.

Cashier-Sam’s Club Albuquerque, NM April 2010-June 2010

Up selling memberships and selling credit cards to.

customers, and providing excellent customer service for customers.

Communicated all merchandise needs or issues to appropriate supervisors.

Organized the store by returning all merchandise to its proper place.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer

service.

Worked as a team member performing cashier duties, product assistance and cleaning.

Regularly sought opportunities to up sell and add on additional merchandise.

Manager-Arby’s Albuquerque, NM January 2010-April 2010

Manage Crew of up to 6 people at a time

Open/ close store

Prepare food

Ensure excellent customer service to customers.

Replenished merchandise shelves with items from the stockroom.

Managed cash stock and inventory balances accurately.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer

service.

EDUCATION

Albuquerque Talent and Development Secondary Charter School 2010- Graduated

Action Personal Training Certification 2014- Certified Personal Trainer

ISSA Personal Trainer Certification 2014- In Process

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