Training Process
Resume:
RUPAK MAZUMDER
C/O DILIP KUMAR MAZUMDER
DURGAPUR-4
STATE-WEST BENGAL.
PIN-713204
Mail Id: - **********@**********.***
Office Mail Id: - *****.********@*******.*** (:-
OBJECTIVE:
To be associated with a progressive organization that gives me scope to
apply my educational and professional skills and provides me with advance
opportunity and knowledge empowerment.
PROFESSIONAL EXPERIENCE:
> May 2013-till date: Working as Training Lead in HGS International
Services Pvt Ltd.
. Presently (from 2nd May'2013) taking care of the HGS BS Training
department.
. Establishing the Training Governance and Compliance for one of the
major Telecom giants - Airtel
. Managed different LOBs, i.e. Inbound consisting of Prepaid, Postpaid,
GPRS and Outbound consisting of DOB, with 5 circles i.e. WB, B&J, OR,
ASSAM and NESA.
. Hiring and Hiring Calibration.
. Pre Process and Process Training Management.
. Responsible for the Training Need Analysis of business units and
support functions through analyzing operational reports; carrying out
discussions with unit and department heads.
. Handling a new project of Training portal, which has been rolled out
from the central governance team.
. Handled successfully a project of system generated Mock calls in NHIP
training.
. Currently managing team of 12 Trainers and 4 Mock QAs.
. Managing reviews with Clients and internal stake holders and
Governance team.
. Handled 20 batches in ramp up situations.
> Feb 2012-Apr 2013: Worked as Training Lead in Hinduja Global Solutions
Ltd.
. From 1st Feb'2012 took care of the HGS training department.
. Handled team of 22 trainers and 5 KMTs (Knowledge management team).
. Preparing all type of reports.
. Taking care of NHIP and Refresher.
. Pre Process and Process Training Management.
. Training Demand Planning: support Training division in planning and
scheduling training for customers, partners and internal stakeholders.
. Conducting TTT for team members.
. Training reports- Training Calendar, Training Tracker, Training KPI
and dashboards.
. Hiring Candidates- Assessing Voice and Accent and Conversational
Competency Skills.
> 2010-2012: Worked as a Trainer in Hinduja Global Solutions Ltd.
. Worked a GPRS Trainer from 1st Dec'2010 to 1st Feb'2012.
. Took 11 NHIP batches in GPRS process.
. Back to back 100% throughput given for the 1st three batches taken.
. Handled the GPRS process single handled, i.e. NHIP and refreshers.
> May 2010-Dec 2010: Worked as a CRO in GPRS process in Hinduja Global
Solutions Ltd.
. Worked as a CRO from 10th May'2010 to 1st Dec'2010.
> 2005-2006: Worked As Faculty in Sandip Academy of Engineering.
. Took care of the institute in absence of the Director of the
institute.
. Looked after the admission part in absence of Director of the
Institute.
. Took classes of 1st year Diploma Engineering students.
> 2006-2010: Worked As a Supervisor in Building Construction group in
GRIHADYOG.
EDUCATIONAL QUALIFICATION:
. Passed Diploma in Electronics and Telecommunication Engineering from
I.E.T.E.
. Passed Secondary Examination from CBSE.
TECHNICAL SKILLS:
. Corel Draw, PageMaker.
. MS Word, Excel, PowerPoint.
ACHIEVEMENTS:
. Got the appreciation from Client, Centre Head, V.P and from Central
Governance team.
EXTRA CURRICULUM ACTIVITIES:
. Done Group Theatre.
. Played Cricket at district level.
PERSONAL DETAILS:
Father's Name : D.K. Mazumder.
Date of Birth : 8th September 1984.
Sex : Male.
Marital Status : Married.
Nationality : Indian.
Language Known : English, Hindi, Bengali.
Hobbies : Listening music, playing and watching cricket,
watching movies, reading books.
All the information is true as per my knowledge.
Place: Durgapur Rupak
Mazumder
Contact this candidate