Customer Service Sales

Marvin Williams

***********@*****.*** - 954-***-****

WORK EXPERIENCE

Lead Tech/ Groups

Treasure Coast Recovery - Stuart, FL

Documents activities and services in a complete accurate and timely manner according to DHHR licensing

regulations and Westbrook policy.

• Monitors clients to ensure their safety by observing health and vital signs, client functional and dysfunctional

behavior according to individual program plan.

• Maintains facility to ensure sanitary conditions.

• Transports clients to activities, services, appointments and general community.

• Monitors general health conditions of clients performing basic medical treatments.

• Cooks for clients and maintain sanitary kitchen conditions. Performs general housekeeping duties.

• Conduct breathalyzer and urine screens according to the CSU's policies and procedures.

• Conduct pre-admission screenings for severely involved behavioral health clients.

• Provide group and individual supportive therapy services.

• Provide bed-finding responsibilities for mental hygiene placements for the eight (8) county catchment area.

• Maintains Medical Records for Program.

• Conducts daily and/or monthly quality assurance of hart to assure compliance with APS regulations, licensure

and agency procedures.

• Maintain a level of attendance consistent with Westbrook Health Services policy.

• Work with staff, clients and others in a professional, ethical and respectful manner.

• Works to ensure a safe environment for staff, consumers and associates by following Westbrook's safety

policies

Asst. Miller

Baystate - Indiantown, FL - March 2012 to March 2013

Operates fuss and impact mills to crack and grind steeped or degerminated grain, such as corn or milo, to

facilitate separation of starch, bran, and gluten.

• Turns hand wheels and moves levers to regulate pinch of burs and to control flow of grain through gates.

• Opens valve to start flow of liquid starch into mill to flush burs.

• Feels ground grain to ascertain if specified degree of fineness is attained.

• Signals millhouse workers to ensure continuous flow of materials to and from grinding mill.

• May disassemble mill to install new burs, using wrenches and hoist.

Night Auditor

The Forum - Fort Lauderdale, FL - June 2010 to April 2012

Must present a personable, helpful, and professional image. Balance all daily reports for the Hotel. Run Micros

reports for restaurants and balance daily receipts against those reports. Balance credit card batch transfer

amounts with hotel end of day reports.

• Accounts for daily revenue by organizing and verifying receipts; identifying and correcting discrepancies;

posting accounts; running and distributing daily reports; maintaining internal controls.

• Reconciles daily revenue by sorting, organizing, and verifying receipts; identifying, researching, and

correcting discrepancies.

• Maintains computer system by monitoring system performance; troubleshooting breakdowns; calling for

repairs; resetting system for next day.

• Maintain an inventory of vacancies, reservations and room assignments. Register arriving guests and assign

rooms.

• Provide customer service to guests and visitors and act as the front desk agent.

Houseparent, Head Basketball Coach

Patrick Henry Boys and Girls Plantation - Brookneal, VA - January 2007 to February 2010

Function as surrogate parents (Wife and I) and operate the cottage with the values of a Christian home

• Function as a team with responsibility for the safety, training, ongoing supervision, discipline and happiness

of the children in the cottage

• Provide a supportive and flexible structure from which youth learn responsibility, problem solving, and time

management, teach developmentally appropriate decision-making and critical thinking strategies

• Attend to the emotional needs of the residents by listening to their thoughts, feelings, concerns, and problems

and by providing consistent emotional support through praise, affection, empathy, and recognizing youth's

achievements

• Provide opportunities for youth to practice and demonstrate learned skills including manners, conflict

resolution, budgeting, leadership and communication skills

• Provide Transportation to appointments, social activities and church

• Lead Daily Morning Devotions and Prayer at meals

• Cook nutritious meals daily for residents

• Assess youth's school grades and performance and implement additional learning support when necessary

• Provide a structured learning environment, assist with homework when necessary and teach appropriate

study skills

• Hold youth accountable by delivering natural and logical consequences, using corrective teaching and

modeling values related to sound moral and character development

• Recognize youth's health care needs and refer to medical services when appropriate

• Maintain and secure prescription and non-prescription medications as well as other medical/first aid supplies

• Administer medical treatments as prescribed as practical within a group living situation

• Report signs of student abuse, depression, and suicide ideation to psychological services and medical staff

• Communicate with the youth's family regarding youth's progress, accomplishments, growth areas, and any

concerns about the youth

Head Basketball Coach

• Teach Basic Basketball skills to youth

• Organize Practices and Coordinate Games with other teams

• Encourage Character Building and Teamwork using the game of basketball

Community Group Lead Counselor and Coach

Thomas Road Baptis - Lynchburg, VA - September 2006 to December 2006

Lead Devotions/ Share God's Truth with Youth

• Teach Basic Basketball Skills

• Encourage Youth to Use Team Building Skills

• Motivate with a Positive Attitude

Customer Service Manager

Burlington Coat Factory - Lynchburg, VA - January 2006 to December 2006

Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end

• Train, coach and manage all cashiers in all front-end policies and procedures, including new cashiers and

cross training of other associates, and conduct monthly customer service audits

• Supervise and schedule cashiers and ensure compliance with payroll budgets

• Be aware of all areas of possible loss due to theft, shoplifting, freebagging, fraud, and/or carelessness

• Communicate all information to cashiers regarding special promotions and sale items

• Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer

service by providing a friendly environment

• Ensure that all transactions that affect the store inventory are processed accurately by auditing the Sales

Exception Reports

• Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion

discounts

• Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of

Company funds and property, personnel practices, security, sales and record-keeping procedures

• Provide orderly maintenance of front-end equipment and supplies

• Help solve problems that affect the service, efficiency, and productivity of the front end

Finance Consultant, Automobile Sales Associate

Florida State Credit Union - Tallahassee, FL - January 2004 to September 2004

Offer vehicle financing and insurance to customers and provide them with a thorough explanation of

aftermarket products and extended warranties and a complete explanation of manufacturer and dealership

service procedures and policies

• Process financing and leasing deals accurately and secure approval through financial sources to secure

approval and through the proper federal, state and corporate channels

• Comply with federal, state and local regulations that affect the new and used-vehicle and finance departments

• Assist customers who enter the bank, answer their questions and help them select a vehicle that is right

for their needs

• Sell a minimum number of vehicles based on the goals and objectives defined by the sales manager

• Explain product performance, application and benefits to prospects and describe all optional equipment

available for customer purchase

• Offer test drives to all prospects and follow dealership procedure to obtain proper identification prior to test

drive

• Keep abreast of new products, features and accessories available, and translating their benefits to customers.

Attending product and sales training courses

• Prepare sold vehicles for customer delivery prior to customer arrival, ensuring that the customer understands

the vehicle's operating features, warranty and paperwork

• Follow up on all post delivery items including tag/title work, and any special requests to be sure that all

customer expectations are met

• Maintain a buyer follow-up system that encourages repeat and referral business and contributes to customer

satisfaction

Sales Consultant

Saturn/Capitol City Mitsubishi Dealership - January 2001 to January 2004

Assist customers who enter the dealership, answer their questions and help them select a vehicle that is right

for their needs

• Sell a minimum number of vehicles based on the goals and objectives defined by the sales manager

• Explain product performance, application and benefits to prospects and describe all optional equipment

available for customer purchase

• Offer test drives to all prospects and follow dealership procedure to obtain proper identification prior to test

drive

• Keep abreast of new products, features and accessories available, and translating their benefits to customers.

Attending product and sales training courses

• Refer closed deals to the finance and insurance (F&I) manager along with properly completed paperwork

(insurance information, trade title, etc.)

• Prepare sold vehicles for customer delivery prior to customer arrival, ensuring that the customer understands

the vehicle's operating features, warranty and paperwork

• Introduce customers to service department personnel to emphasize the quality and efficiency of service

repairs and maintenance available in the dealership's service department

• Follow up on all post delivery items including tag/title work, and any special requests to be sure that all

customer expectations are met

• Maintain a buyer follow-up system that encourages repeat and referral business and contributes to customer

satisfaction

EDUCATION

BS in Aide and Management

Liberty University Lynchburg - Lynchburg, VA

ADDITIONAL INFORMATION

Computer Skills: Proficient use of Windows, Microsoft Word, Access, Excel; Typing Speed (40 wpm)

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