Customer Service Sales
Resume:
GABRIELLE FLORES
Tanqui Lipit,
San Fernando City,La Union
****.****@*****.***
Objective: Seeking a position, where my experience, hospitality skills and
education will allow me to make an immediate contribution to business and
to the company.
JOB EXPERIENCE:
TELUS INTERNATION PHILIPPINES 2012-2013
Accounts Specialist / Customer Care Representative
. Handled incoming calls from customers, responding to inquiries,
resolving problems and correcting policy errors. Provided quotes and
executed online policy changes for auto, home and excess liability.
Used consultative selling techniques to provide leads for telesales
personnel.
. An unwavering commitment to customer service, with the ability to
build productive relationships, resolve complex issues and win
customer loyalty.
. Strategic-relationship/partnership-building skills -- listen
attentively, solve problems creatively, and use tact and diplomacy to
find common ground and achieve win-win outcomes.
KEY ACCOMPLISHMENT
. Recognized as "#1 Customer Service Rep" (out of 16 reps in division)
in JUNE, JULY AUGUST SEPTEMBER of 2013. Ranking was based on accuracy,
customer service, last call resolution and sales.
. Recognized as "#2 Customer Service Rep for 2ND QUARTER OF 2013 (out of
465 reps in the account) in September 2013
. Recognized as " OVER ALL TOP SALES EARNER FOR QUARTER 2" in September
2013.
. Recognized as "#1 Customer Service Rep for 3rd QUARTER OF 2013 (out of
600 reps in the account) in December 2013.
. Recognized as "#2 TOP SALES EARNER FOR QUARTER 3" in December 2013.
. Helped company attain the highest customer service ratings (as
determined by external auditors) -- earned 100% marks in all
categories including communication skills, listening skills, problem
resolution and politeness.
. Officially commended for initiative, enthusiasm, tenacity,
persuasiveness, intense customer focus and dependability in
performance evaluations.
. Completed voluntary customer service training to learn ways to
enhance customer satisfaction and improve productivity.
KIMGU (KOREAN INSTITUTE FOR SPEECH AND SPORTS) 2009-2011
ESL TEACHER
RELEVANT EXPERIENCE
TEACHING
. As classroom teacher, built rapport with students and families
from a wide range of cultural backgrounds.
. Created trusting atmosphere through sensitivity to students'
strengths, weaknesses, and personal learning styles.
. Engaged students through humor and activities designed for
maximum interaction in large and small groups.
. Developed curriculum that was appropriate to students' learning
abilities and reflected their needs and interests.
. Achieved maximum results by breaking down seemingly large
learning tasks into meaningful and manageable segments
SKILLS AND ABILITIES
. Ability to read, write, speak and understand English
. Outstanding oral and written communication skills
. Very skilled in speaking with the public in a professional manner
. Profound ability to write reports and business mail
. Good math skills
. Excellent ability to speak read and understand instructions, small
correspondence and policy documents, in addition to communicate
happily with customers.
. Proficient in MS Word and MS Excel
KEY QUALIFICATIONS
. Demonstrated ability to greet and attend to patron request
. Profound ability to remain flexible and get in company with all
personality types
. Excellent ability to manage numerous priorities at the same time and
meet deadlines
. Able to respond tranquilly to customer concerns and questions
. Ability to perform extremely well with co-workers
. Very professional appearance and attitude
SKILLS
Skill Name Skill Level Last Used/Experience
Customer Service Intermediate Currently used/
Call Center Service Operations Intermediate Currently used/
Complaint Handling/Dispute Intermediate Currently used/
Resolution
Sales Lead Generation Intermediate Currently used/
Data Entry/Records Management Intermediate Currently used/
Multiline Phone Use Intermediate Currently used/
MS Word, Excel and Access Intermediate Currently used/
CERTIFICATIONS
CERTIFIED HEALTH CARE PROVIDER - NC II
CERTIFIED CAREGIVER - NC II
CERTIFIED FIRST AID PROVIDER - BLS RED CROSS
EDUCATIONAL ATTAINMENT
Culinary Arts
Center of Culinary Arts Manila
Cubao, Quezon City
2013 - 2014
COLLEGE: Union Christian College
City of San Fernando, La Union
Course: Bachelor of Science in Nursing
- Laderize Education Program
School Year (2008 - 2010)
HIGH SCHOOL: Don Mariano Marcos Memorial State University
City of San Fernando, La Union
School Year (2004 - 2008)
ELEMENTARY: Christ the King College
City of San Fernando, La Union
School Year (1998 -1999)
Don Mariano Marcos Memorial State University
City of San Fernando, La Union
School Year (1999-2004)
Contact this candidate