Quality Assurance Control

Bill Miller

**** *. ****** **** **.

New Palestine, IN 46163

Phone 317-***-****

**********@*********.***

PERSONAL

More than 15 years’ experience in multiple production management positions. These positions have given me experience in

organizational methods, analytical skills, associate training and development, planning and consensus building, extensive

problem solving, root cause identification and analysis, and relationship management skills.

EDUCATION

1998 - 2001 Associates in Business Science, Indiana Wesleyan University

2001 - 2003 BS in Business Informational Systems, Indiana Wesleyan University (Complete 8/2013)

EMPLOYMENT

2004 – Present

Keihin IPT Mfg., LLC (Tier 1 Honda Supplier)

1 yr Continuous Improvement Coordinator Introduction and Development of Associate Suggestion Program, Goals and

Metrics development, Training and Monitoring, SQCD Validation, LEAN Network Member, CCAN (Central Continuous

Assistance Network) Facilitator: Problem/Project Quality Circles, Quick Hits, Lean 6S, Gemba Walks and Kaizen Activities

($244 K savings in first 9 months)

(2.5 yr) New Product Production Start/Volume-up (Supervisor) Capacity Planning, Process Capability Ratio (Cpk), Process

Failure Mode and Effect Analysis (PFMEA), Part Quality Control Table (PQCT) Budget/Process/Cycle Time Development,

Trial Planning, Cost Reduction, ISO Document Creation and Control, Associate Functional / Process Training and Development,

and Production Maturation.

5.0 yr Production Coordinator (Supervisor) 60 – 90 associates monitoring Daily Production Performance, Reject Improvement

Planning, Budget Monitoring, Cost Reduction, Maintaining ISO Document Integrity, Associate Development, Training, and

Coaching.

2.5 yr Machine Technical Associate Maintain mechanical integrity and functionality of production equipment, Preventative

Maintenance, Process Improvements, Ability to read Mechanical Drawings,

8 yr Continuous Improvement Program Customer and Internal Quality Circle Program using Kaizen and Lean Six Sigma

methods to identify problems, find and correct the root cause, implement and standardize process modification. A few of my

teams’ accomplishments are listed below:

87% Reject deduction by eliminating hits and dents on aluminum casted bodies.

New floor repair method in Class 100 (ISO 5) cleanroom

Saving / Recouping $244,000 by eliminating unplanned D/T.

Eliminated 90% of compressed air to run assembly line.

Eliminated contamination by creating new repair method of removing brass plug from an aluminum cast body

Replacing fire suppression equipment, protecting $2.1 assets.

1992 – 2003

Houghton Mifflin Harcourt (Publishing Distribution Facility)

5.5 yr Department Lead (Supervisor) 5 – 65 associates for Inventory Control, Quality Assurance, Returns Processing, Returns

Pick / Put Department.

2.5 yr Application Specialist (IS Department) monitored data transfers from the mainframe at our corporate office to the 3

distribution centers, while maintaining the integrity of the Warehouse Management System, database files, and most hardware

related to these functions.

Other experiences included: Team Building, Customer Relations, Contract Negotiations, Coaching and Motivating Staff,

Conflict Resolution, Benchmarking, Documentation and Reporting, Performance Analysis, with special emphasis placed on

Quality Assurance and Inventory Control.

COMPUTER SKILLS

Advanced PC Skills (MS Office)

Minitab

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