Customer Service Manager

KEVIN PINTO

**** ********** ********

Mississauga, Ontario, L5M 3V4

Cell: 416-***-****

Home: 905-***-****

Email: *-*****@*******.***

OBJECTIVE:

To obtain a position in the retail or marketing field, that allows me to

gain valuable knowledge and skills to further my career goals.

HIGHLIGHTS OF QUALIFICATIONS:

. Hands on experience in the marketing of products and services for a

large organization.

. Excellent communication and active listening skills demonstrated as a

Camp Leader at the Mississauga Community Centre.

. Has been the Social Media manager for Facebook/Twitter and YouTube

groups (keep all information updated and monitored)

. Skilled at prioritizing and completing deadline sensitive tasks

efficiently.

. Effective problem solving and negotiation skills strengthened in

customer service roles in the retail sector.

. Advanced leadership skills, developed through teaching floor hockey to

school aged children at the City of Mississauga- RiverGrove Community

Center

. Competent in dealing with media technology and photography as

demonstrated through completion of Media Fundamentals program-

Sheridan College.

. Commended for strong work ethics, good problem solving skills, and

enthusiasm.

WORK EXPERIENCE:

The Home Depot, Mississauga, Ontario

Lumber Associate April 2013 to present

. Assist customers with their carpentry needs

. Provide customers with detailed deck and fence installation orders

. Organized and maintained the lumber and fence aisles

LCBO, Mississauga Ontario

Cashier (seasonal) Nov 2012 to Dec

2012

Collected cash, debit and credit card payments for merchandise

. Helped customers with the selection of items

. Kept work and environment clean and presentable according to store

standards.

Long Tall Sally (Warehouse)

Order Picker/Shipping and Receiving September 2011

to Dec 2011

. Managed and maintained client's orders to be shipped out.

. Coordinated the packing and shipping of completed orders.

. Sorted and displayed products for easy accessibility.

Wal-Mart, Mississauga, Ontario

Customer Service/Photo Department/Produce Department Sept. 2008 to

Sept. 2010

. Assisted customers with the marketing of products and services.

. Collected cash, debit and credit card payments for merchandise and

printing services rendered.

. Printed customers' photos to their specific needs.

. Assisted in organizing company internal file server.

VOLUNTEER EXPERIENCE:

Rogers Television

Sept. 2010

. Filmed tapings for the evening broadcast.

. Controlled teleprompter.

City of Mississauga November

2008

. Assisted children between the ages of 8 - 10 in learning the basics of

floor hockey.

. Coached recreational games and taught proper skills and techniques of

the game.

Municipal Elections September

2008

. Prepared and organized correspondence and created various spreadsheets

for the Municipal Election

. Canvassed door-to-door and dispensed flyers on the 2011 Municipal

election candidate.

. Placed candidate signs on designated lawns.

Community Club July 2008

. Worked as a maintenance person.

. Assisted with renovations such as painting, fixing and general labor

as required.

EDUCATION:

Sheridan College- (Mississauga Campus) Sept. 2011-

Present

Business Marketing (3 year program)

Sheridan College (Trafalgar Campus) Sept.

2009 to May 2010

Media Fundamentals Certificate

St Joseph Secondary High School

Ontario Secondary School Diploma

CERTIFICATION

First Aid Certification B (City of Mississauga)

Currently enrolled in Toastmaster's (Sheridan College)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate