Customer Service Quality Control

Lina M. Vidales Ramirez

**** ****** *****

Charlotte NC 28227-1269

(H) 704-***-**** / (C) 704-***-****

**********@***.***

Education:

Central Piedmont Community College Some College Accounting, 2008

General Equivalency Diploma, 1993

National Accounting Program Accounting III Principles, 1985

Colombia, South America General Bookkeeping

Professional Experience:

Mecklenburg County/MeckLINK Behavioral Healthcare 10/2007 to present

Bilingual Intake Specialist Charlotte, NC

Provide translation services for the division, as requested, for consumers with mental

health, substance abuse and developmental disabilities and their families

including consumers with DD, MH and SA issues

Reviews all incoming enrollments for LME/MCO Admission forms for accuracy and

consults with providers for clarification, as needed.

Verifies Medicaid status for consumers and providers

Ensures bilingual calls are recorded and tracked

Processes consumer update requests as needed

Temporary Assignments:

Various Administrative Duties 8/2006 to 10/2007

Charlotte, NC

Inprax Performance: Assisting Lead

Venturi Staffing: Customer Service, Sorter, Packer

Staff Store: Office Assisting, Supervisor

Career USA: Office Assisting

Solutions Staffing: Order Pulling

Reserve Network: Computer operator (die cut)

Metro Staffing : Intake Specialist

Mecklenburg County ABC 6/2003 to June 2004

General Store Clerk Charlotte, NC

Made sure that the store was fully stocked

Received payment by cash, check, credit cards, or automatic debits

Issue receipts, refunds, credits or change due to customers

Greet customers entering the establishment

Maintain a clean and orderly store

Solectron Technology, Inc. 9/1993 to 6/2003

Customer Service Quality Control Charlotte, NC

Ensured computers were working properly

Audited both completed and in-process works for quality requirements

Perform quality, system and process audits

Ensure that everything was shipped out on time and prepared properly.

Ordered materials for repairs

Noted Skills:

Microsoft Office: Excel 2010, Word 2010, PowerPoint

Translation for English/Spanish

Excellent Customer Service

Excellent Organizational Skills

Certified Notary Public, Registered by North Carolina

Medical Terminology for Interpreters Basic Glossary of Anatomy Terms

Foundation of Professional Interpretation for Health and Human Services Level I

5th Annual Council for Interpreters

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