Customer Service Human Resources

Jose Toledo

Phone: 909-***-**** Mess909-***-**** 909-***-**** E-mail: *********@*****.***

Exceptionally well organized and resourceful Professional with more than 10 years of experience and a work

background in organizational and leadership skills; Able and willing to assist co-workers, supervisors and clients

in a cooperative manner. Bi-lingual (English/Spanish

STAFF DEPOT- Assistant Manager / Shipping & Receiving 02/13

to 08/13

• Clerical –Provided daily/weekly reports to management; ordered all office supplies, purchased orders

and safety equipment

• Shipping/Receiving- Distributed bill of lading to drivers for all outgoing trailers; received bill of lading

from incoming drivers, then compared to return forms

• Customer and Personal Service – Received order from corporate office & reviewed order form; handled

each order according to the dates

• Safety- coordinated safety meetings, walk-thru, handed out safety equipment, assure employees were in

compliance; tested PH level of stored chemicals to assure they met safety regulations; assured forklift

drivers had material safety data sheets; assured proper operation of production line

EVANGELIST LAW OFFICES – Office Assistant 03/12

to 01/13

• Clerical – Created documents; directed clients calls to appropriate personnel and handled client

concerns/disputes

• Customer Service – Demonstrated excellent customer service to clients over the phone,

e-mail or in person; scheduled appointments with attorney; dealt with homeland security in

immigration issues and concerns

UNLIMITED ADVANCE DIVERSITY STAFFING SERVICES- Recruiter

10/10 to 01/11

• Customer Service-Interfaced with customers/employers & provided excellent service daily;

Demonstrated a strengths-base perspective of service delivery and referral processes

• Recruitment- Recruited and dispatched CNA’s, LVN’s, Pharmacists & Dentists to correctional facilities

for all of California; searched for qualified candidates according to relevant job criteria; used computer

databases, networking, internet, recruitment resources, and cold calling; performed background checks,

employment verifications

JOEL’S LAWN SERVICE-Human Resources Generalist/Customer Service Representative 09/07 to

06/10

• Human Resources- Recruited and prescreened new employees, handled employment verification;

completed new hire documents; verified drivers license, DMV printout and other documents for drivers;

inputted & administered weekly payroll; dispatched Class C drivers’ to their routes and jobs

• Outside Sales- Developed new residential and commercial accounts; negotiated bill rates with clients on

all commercial and residential accounts

• Purchasing-Handled price comparison for products needed for maintenance of residential and commercial

properties

Jose Toledo

Phone: 909-***-**** Mess909-***-**** 909-***-**** E-mail: *********@*****.***

BOB HUBBARD HORSE TRANSPORTATION -HR Generalist/Safety Coordinator

06/06 to 08/07

• Clerical- Created & handled all driver qualifications files, inputted information into data base; provided

excellent customer service to existing & new clients

• Human Resource Generalist- Recruited all Class A drivers; dispatched driver’s to their destinations;

employment verifications; drug screens (pre-employment & randoms); handled all worker’s compensation

paperwork and driver accidents logs; recorded drivers logs and hours of service; handled weekly payroll

MHSC INVESTMENTS - Human Resources/Account Executive 05/04

– 05/06

• Clerical- Dealt with new & existing customers; resolved concerns/or problems quickly and concisely;

directed morning meetings for the days agenda; generated daily & weekly reports

• Human Resources- Recruited employees for all clerical positions; ran background checks, employment &

I-9 checks; processed payroll through ADP on a bi-weekly basis

• Sales- Formatted proposals for all new clients; negotiated bills & pay rates

Drissi&Stahmer Manufacturing- Human Resources Generalist 01/03 –

03/04

• Human Resources- Interviewed, conducted background checks; I-9 documents & verifications

Conducted off site recruitments at various resource centers; Conducted off site recruitments at various

resource centers. Performed all accident investigations and completed all workers’ compensation

paperwork (i.e. DWC, Supervisor report of injury and received status reports on a daily basis from

medical clinic. Performed safety inspections and conducted safety meetings / training on a monthly basis.

Responsible for exit interviews, terminations and corrective action interviews. Processed payroll through

ADP for 150 plus employees.

Dedicated Staffing/Diverse Staffing Solutions- Recruiter/Outside Sales 07/01 –

01/03

• Recruitement - Prescreened, interviewed and administered appropriate testing for all prospective

applicants with an emphasis on industrial, clerical and professional; dispatched employees; Followed up

with all field staff weekly (more often if necessary); employee counseling and disciplinary actions;

various outside source recruiting to include EDD, referral programs and college campuses; processed

weekly payroll and conducted accident investigations.

• Clerical- Evaluated skill level and compared with client skill requirements and assigned personnel

accordingly; Performed cold calling, negotiated pay and bill rates; responsible for resolving all

customer concerns and/or problems quickly and concisely; conducted safety inspections at client sites to

ensure safe work environment

Placement Pros-Recruiter 01/00 – 05/01

• Recruitement- Screened and referred qualified applicants to available positions; matched business and

industry needs with skills and training of employees; Dispatched employees to various job sites;

Performed data entry into a database system, prepared various reports; Scheduled full-time job

applicants and coordinated applicant industrial and clerical testing; Worked with diverse population;

Performed searches for qualified candidates according to relevant job criteria, using computer databases,

networking, internet, recruiting resources, cold calls and employee referrals established and maintained

working relationships with EDD, schools and private agencies;

Jose Toledo

Phone: 909-***-**** Mess909-***-**** 909-***-**** E-mail: *********@*****.***

• Customer Service- Provided customer service with both professionalism and speed; Administered

clerical and aptitude testing to determine qualification matches between applicants and client needs

Contact this candidate