Manager Management

Czarina Taylor

Henderson, NV

******.*******@*****.*** - 702-***-****

- Highly organized and detail-oriented Executive Assistant with over 11 years experience providing thorough

and skillful administrative support to senior executives.

- Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project

goals.

- An independent and self-motivated professional with excellent research and writing skills; able to grow

positive relationships with clients and colleagues at all organizational levels.

WORK EXPERIENCE

Executive Assistant

MK House Consulting, Inc. - Las Vegas, NV - September 2013 to Present

Coordinated/set up high-level conference calls, board and management meetings, special events and travel

arrangement for top level management. Updated and maintained the President and Vice President's calendars

and assisted managers with special projects as needed to include custom home builds, building renovations

and repairs. Provided superior support to President, including correspondence, legal documents, financial

management, events/logistics coordination, communications, policy compliance and problem resolution.

Answered an high volume of incoming calls and email inquiries from clients and colleagues; treated each

person with respect and provided information and referrals.

Proficient in the following programs:

MS Word, Outlook, PowerPoint, Excel, Publisher, Quickbase, Foundation, Smartsheet, Internet, Quickbooks,

Quicken,

Knowledge Operations Manager

Director of Staff Executive Services - Ramstein-Miesenbach - October 2011 to Present

Proofreads/edits incoming and outgoing correspondence, materials, publications, regulations and directives for

correct grammar, spelling, formatting. Maintains supervisor’s calendar, scheduling and de-conflicting meetings.

Uses multiple office automation software with varied functions to produce a wide range of documents that

often require complex formats, such as graphics or tables within text, editing and reforming electronic drafts,

and updating or revising existing databases or spreadsheets. Manages unclassified/classified taskers for the

leadership section, creates and completes the tasks forwarding them to leadership for coordination and trains

individuals on the Task Management Tool (TMT) process. Manages the front office section’s unclassified/

classified SharePoint site. Reviews/processes all of the organization’s evaluations and awards, editing and

printing final products for Director, Assistant Director and Director of Staff action. Primary Functional Area

Records Manager (FARM), oversees 15 Records Custodians (RC) and their offices, conducts initial and

recurring training for the RCs, administers yearly Staff Assistance Visits (SAV) and assists customers with

SF 135s transferring of vital/permanent records, and ensures dispositions of records are made accordingly.

Maintains the section’s Air Force Records Information Management System (AFRISM) and updates RCs

training and information. Served as the backup for the Director of Staff secretary and filled in for Director and

Assistant Director's office in time of manning shortages.

Non Commissioned Officer in Charge (NCOIC) Knowledge Operations

Air Mobility Squadron - Adana - December 2009 to March 2011

Served as the primary point of contact to the Chief Executive Officer for all administrative support programs.

Managed and maintained Government Travel Card accounts, and Defense Travel System profiles, ensured

proper permissions were assigned to the corresponding personnel, guaranteed routing lists were correct

and up-to-date, provided new approving officials with necessary training. Coordinated with the Drug and

Demand Reduction Program personnel, notified selected individuals in a professional and timely manner

and filed paperwork accordingly. Administered the Privacy Act and Freedom of Information Act program,

authored annual Privacy Act unit training program and educated all incoming and outgoing personnel on proper

Privacy Act information handling. Managed the changeover from paper to the Electronic Records Management

(ERM) system, enabled appropriate access/permissions to information. Implemented unit’s SharePoint web

based program, performed SharePoint updates of current content pages and inserted/organized new content.

Processed, edited and reviewed Evaluation Performance Reprts and awards for all personnel that report to

the Chief Executive Officer.

Records Manager

Communications Squadron - Jacksonville, AR - December 2005 to December 2009

Managing the changeover from paper to electronic records management systems. Enabling appropriate

access to information. Resolving problems with information management by effective use of software and

other information management resources. Training and supervising records staff. Advising staff in other

departments on the management of their records and information. Creates manual and electronic file plans.

Applies file cutoff procedures an disposes of and retrieves records. Operates and manages records information

management system and records staging areas. Complies with Privacy Act (PA) and Freedom of Information

Act (FOIA) procedures and provides assistance to ensure other comply. Provides guidance and assistance on

common, standard electronic communication applications and establishes policy, processes, and procedures

for document management, collaboration and work flow. Operates Official Mail Center.

EDUCATION

Certified Knowledge Manager in Management

The International Knowledge Management Institute - Stuttgart

2012 to 2012

B.S. in Criminal Justice

Park University - Missouri

2005 to 2009

A.S. in Information Management

USAF Air University - Maxwell AFB, AL

2005 to 2009

Certificate in Management

Airman Leadership School - Jacksonville, AR

2008 to 2008

A.S. in Criminal Justice

Park University - Missouri

2005 to 2007

SKILLS

Types 65 WPM, Proficient with the following: Microsoft Word, PowerPoint, Excel, Access, Publisher,

Quicken, Defense Travel System (DTS), Task Management Tool (TMT), Government Purchase Card (GPC),

Evaluations & Decorations (EDEP), Evaluation Management System (EMS), Air Force Records Information

Management System (AFRIMS), Defense Logistics Agency Document Services (DLA), SharePoint Manager,

Portal Content Publisher (PCP), Base Level System Delivery Model (BLSDM), Automated Mangement System

(AMS), Cardio Pulmonary Resuscitation Instructor (CPR)

MILITARY SERVICE

Service Country: US

Branch: USAF

Rank: SSgt

CERTIFICATIONS

Certified Knowledge Manager

September 2011 to Present

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