Customer Service Quality Control
Resume:
Minerva Chan
Houston, TX 77014
Phone No. - 713-***-****
Summary
Bilingual Office Specialist, seeking a position as an office assistant within your corporation. My goal is to
find great team environment where I showcase my skills and gain additional experience. I am 100%
Bilingual.
ProfessionalExperience and Skills
Chick-fil-A – Houston TX 02/2014 – Present
Cashier
Order taking and managing transactions
Customer Service and Satisfaction
Restock inventory
Assist in special projects
Assist bilingual customers with orders
Zumba Instructor - Houston TX 03/2013 -02/2014
Instructor -Owner
Daily exercise rutines
Manage and track individuals progress
Weight control
Implement new dances and exercises
Oversee safety procedures and inviorment
Accounting, deposits and billing
Customer retention and promotions
Burger King - Houston TX 01/2013 - 03/2013
Assistant Manager
Customer service / Public relations.
Management of daily crew members
Cashier / Register.
Handling of Funds and Bank Deposits
Oversee all quality control and safety procedures.
Inventory and self audits.
Customer retention and promotions
Data entry and daily paperwork
Whataburger - Houston TX 08/1999 - 09/2012
Assistant Manager (final position)
Customer service / Public relations.
Management of daily crew members
Cashier / Register.
Handling of Funds and Bank Deposits
Oversee all quality control and safety procedures.
Inventory and self audits.
Customer retention and promotions
Data entry and daily paperwork
Reporting to GM and Corporate Headquarters
Bosquez LourdezR. MD - Woodlands, TX 05/2008 - 08/2009
Medical Billing and Coding
Customer / Patient services
Verify medical insurance
Schedule appointments
Answer phone calls
Office / Clerical tasks
Multitask environment
Data entry and filing
Direct communication with MD.
Languages
Bilingual - English & Spanish (Speak, Read &Write)
Education
Texas School of Business -Houston, TX Graduated 2009
Medical Office Specialist
Certifications
ServSafe Certified - State of Texas
AdditionalSkills
Excellent customer service skills
Excellent communication skills
Excellent computer skills
Excellent presentation
100% Bilingual Professional
MS Word, Excel, Access and P.P.
100% flexible and open schedule
Contact this candidate