Customer Service Sales

Location:

Posted:

March 16, 2014

Vanessa Martinez

Email: *.************@*****.***

Objective To obtain a challenging and rewarding position with customer service utilizing my

skills and knowledge while being offered an opportunity for professional growth and

advancement.

Skills Summary

Technical Skills

• Knowledge of Windows Excel, PowerPoint, Access, Internet, and other computer based

programs.

Communication Skills

• Establishing and maintaining interpersonal relationships with staff, and customers

• Communicating with supervisors and co-workers

• Participates along with supervisors/management staff, in the establishment and achievement of

service

• Greeted customers politely and professionally both on telephone, and in person

Strong Work Ethic

• Organizing, planning, and prioritizing work

• Making decisions and solving problems

• Stocks appropriate supplies and replenishes as required

• Maintains required level of sanitation and cleanliness of work area

• Assists in insuring optimum stock availability by taking periodic stock counts: advising

management and staff of slow-moving, out-of-stock, defective and damaged merchandise as well

as customer requests or complaints.

Work Experience

Customer service / Call Center: Sears Holdings Corp, Round Rock, TX 2013- Present

Sales Associate: Sally’s Beauty Supply, Goodyear, AZ 2012

Customer Service associate: Smoothie King, Glendale, AZ 2010

Customer Service associate: Nellis AFB Commissary, Las Vegas, NV 2009-2010

Education

The Art Institute of Austin February 2013 – Present Austin, Texas

Degree: Baking and Pastries Diploma

Estrella Mountain Community College December 2011 Avondale, Arizona

Degree: GED