Sales Customer Service
Resume:
Melina B. Foss
********@*****.***
Professional Skiills
Proficient in Windows 98, XP, 2000, 7 & 8 operating systems, MS Office
Suite, Outlook, Word, Excel, QuickBooks Pro, and experience with AS400.
Typing speed of 60+wpm. Experience with Workability and ATLAS software
programs. Proficient with use of copy & fax machines as well as scanners,
digital cameras, and multi-line phone systems. Superior customer service,
oral and written communication skills. Exceptional attention to detail.
Work History
PDS Staffing for Xerox Corporation/Aetna
South Portland, ME 04103/Administrative Assistant/July 2012 - March 2014
2 year contract temp position. Responsible for printing and mailing claim
files to attorneys and claimants, data entry, mailing of LTD kits,
paperwork and brochures, responsible for checking accuracy of documents
being scanned into claim files, responsible for the receipt and
distribution of all USPS mail, UPS, and FedEx packages. View incoming
medical and non-medical documents/images and conduct research in order to
locate the correct claimant and attach image to the correct claim.
Communicate with MD's, attorneys, medical records departments and
claimants. Enter claimants information and details into Workability system
to ensure timely processing of new claims. Work with ICD-9 codes. Received
certificates for completion of HIPPA Course, Medical Terminology
Course, Intro to STD/LOA, Intro to LTD, Benefit Calculations Course.
Aaron's Sales and Lease Ownership
Portland, ME 04103/CSR/Sales Manager in training/September 2011 - July 2012
Responsible for floor sales, phone sales, and customer account assistance,
answered phones, directed calls, educated customers about our lease to own
program and options available, processed orders, adhered to and enforced
our first up system, monitored sales and sales progress, processed
payments, ensured showroom was safe, presentable, inviting, and attractive
to all customers.
Fashion Bug
Brunswick, ME 04011/Assistant Manager/January 2011 - September 2011
Responsibilities included but were not limited to: assisting customers with
purchases, ringing sales at the register, applying discounts and refunds,
preparing bank deposits, supervising employees, training sales associates,
assisting management as needed, daily cash out, and closing the store,
responsible for working in conjunction with shipping and receiving to
ensure that proper inventory levels were kept at all times, and performed
proper opening and closing procedures.
Education and Certifications
GED Graduate 1991
University College of Bangor
Computer Science/2004-2006
*References and letters of recommendation available upon request.
Contact this candidate