Customer Service Manager

Brittany Walker

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**** ********* ***** ****** *******, GA 30094, 773-***-****

*****************@*****.***

Objective: Professionally trained customer service with experience ensuring

high standards of culturally competent care for wide variety of customers

with diverse needs. Demonstrates leadership capabilities, and strong

interpersonal communication, Thorough, hard working, disciplined and

reliable, with a serious attitude and a career commitment to customer

service.

Experience

2014-Recent TeleNet Marketing Solutions, Bogart, Georgia

Out Bound Call Representative

. Make outbound calls to potential clients in order to sell the company's

broadband service and computer equipment

. Perform data entry services for the company in regards to punching in

customer information, call logs and successful sales

. Demonstrated ability to log all notes and follow up information

accurately

. Able to take credit card orders via phone

. Proven record of managing and tracking the quote to order process

. Highly skilled in verifying pricing and products

. Proficient in MS Office Suite

2013 - 2014 Wal-Mart, Pine Bluff, Arkansas

Overnight Stocker

. Placed merchandise in designated areas.

. Helped to get the store prepared every night for the next shift.

. Processed freight and created new displays on end caps.

2010 - 2013 Fred's Lawn Care Service, Pine Bluff, Arkansas

Weed Eater

. Used flexible blade to cut grass and other plants near objects.

. Used tool to trim down bushes and grass surrounding houses and apartment

buildings.

2009 - 2009 Follett Educational Services Warehouse, Woodridge, Illinois

Picker/ Packer

. Counted inventory and placed it into boxes for shipping, and affixed

appropriate labels.

. Recorded product, packaging, and order information on specified forms and

records.

. Packed all orders neatly and correctly in a box to ensure quality.

2006 - 2008., Burger King, Wheaton, Illinois

Shift Manager

. Monitored and observed the day-to-day activities of subordinates,

coordinated breaks for hourly associates, and kept management informed of

area activities and any significant problems.

. Completed opening, daily and closing procedures/checklists in accordance

with company policies/ procedures.

. Coordinated with management for on-the-job training of new associates.

. Operated cash register and voided transactions as needed while following

all company cash handling policies and procedures, and maintained proper

security of cash at all times.

. Implemented product rotation based on product code dates in warehouse and

concepts, ordered product and participated in physical inventory counts

as required.

. Resolved customer complaints in a manner consistent with company policy,

and with customer satisfaction in mind.

. Practiced excellent food safety and sanitation practices and complies

with HACCP standards

. Monitored compliance with safety guidelines, built awareness about

safety, and reported any safety concerns to management

Education

2013 Bachelor of Science, Psychology

University of Arkansas at Pine Bluff, Pine Bluff, AR

Key Coursework: Introduction to Psychology, Social Psychology, Sociology,

Abnormal Psychology, Personality Disorders & Physiological Psychology

Other Achievements

Georgia Law Enforcement Academy POST EXAM

Skills

. Microsoft Word, Excel, Access, PowerPoint, Outlook Express

. Excellent written and verbal communication skills, with an eye for

detail.

. Extremely productive in a high volume, high stress, environment.

. Self starter with a can do attitude.

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