Medical Assistant System
Resume:
FRIEDA GRINBERG
Sharon, MA 02067
***********@*****.***
SUMMARY
Knowledgeable and highly motivated professional with 11 years of extensive student loan industry experience seeking a position
that will utilize skills and expertise. Demonstrated the ability to work in a fast-paced and dynamic environment and able to work
efficiently and effectively independently, or as part of a team. Proven track record to creatively solve problems and consistently
meet deliverables under tight deadlines.
WORK
EXPERIENCE FIRST MARBLEHEAD EDUCATION RESOURCES, Boston, MA 06/2004-11/2012
Servicer Operations Analyst
• Reviewed and distributed incoming mail
• Responsible for completing high volume, time –sensitive, requests from agencies
and attorneys
• Organized and prepared documentation for litigation
• Charged records of materials filed or removed, used logbooks or computers
• Included new documents to file records, and created new records as necessary
• Completed general administrative task of manual filings and retrieval of court
documents in hard copy, mailing letters and faxes, maintained log for Federal
Express
• Performed document scanning procedures and logged them in the company’s
computer system format for review by other internal departments /photocopying
materials
• Prepared and completed Affidavits, Declarations, Complaints & Verifications
• Determined and analyzed balances stated in affidavits against the records in the
company’s computer system
• In charge for maintaining court calendar for all litigation hearings
• Processed bankruptcy claims to include drafting, reviewing, completed spreadsheets
based on attachments and filing Proof of Claim documents with bankruptcy courts
• Controlled and implemented the mandated regulation of bankruptcy courts to file
Proof of Claims electronically through PACER/ECF
• Obtained all incoming defaulted bankruptcy Dismissal and Discharge Notices on in –
house system from student loan servicing centers
FIRST MARBLEHEAD EDUCATION RESOURCES, Boston, MA 12/2001-05/2004
Support Assistant
• Authorization to Litigate - changed status codes on the in-house system
• Compiled and input judgments and stipulations into in-house system
• Processed document requests from agencies and attorney
• Organized files and retrieved legal documents on daily basis
• Input claim information into database system ensuring data accuracy and integrity
• Accomplished additional administrative and office responsibilities as needed
NEW ENGLAND FINANCIAL - A METLIFE COMPANY, Boston, MA 03/1991-
09/2001 Sr. Operation Support Analyst
• Completed opening, time-stamping, reviewing and distribution of all incoming
correspondence
• Analyzed and set up all incoming documents, including, Disbursements, Payout,
Maintenance, New
Business applications, checks for on SEALINK system
• Ensured that all communication requests received were handled in compliance with
the SEC
regulations and audit guidelines
• Responsible for the training of all new associates to operation support unit
• Determined the appropriate categories and distributing cases to designated units
depending on
process requests
• Forwarded and delivered daily correspondence, daily output confirmation, and
quarterly statements
• Handled high volume processes under strict deadlines to meet required one-day
speed of processing
goal
• Maintained and supported the departmental inventory system
• Assisted manager in handling special projects, requests and processes
• Assumed extra responsibility in primary resource for Preferred Producer Program
EDUCATION REPUBLIC OF MOLDAVIA MEDICAL ASSISTANT ACADEMY Kishenev, U.S.S.R.
COMPUTER Microsoft Office Products; Excel; RMS/AS400 (Recovery Management System);
SKILLS CM/ECF (Case Management/Electronic case filling); Pacer (Public Access to Court Electronic Records);
Sealing Database; Agent Database; Repetitive Payment system; Guarantee Production System; Paper
Vision 32; Infopac Vantage
CERTIFICATIONS Notary Public
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