Customer Service Sales

ROBERT OWOLO

*** ******* ***, ********, ** *****

Telephone: 469-***-**** E-mail: *******@*******.***.

Objective: To secure an increasingly responsible position, where self starting,

•

independent, decision making skill sets can be used to improve corporate productivity .

Qualifications:

Master’s Degree in Human Relations and Business;

Master’s Degree in Public Affairs;

Bachelor’s Degree in Journalism (Public Relations);

Excellent communication and interpersonal skills;

Knowledge of interviewing techniques;

Strong listening skills;

Goal-setting and time-management skills;

Strong arithmetic and analytical skills;

Strong sales and business acumen;

Constantly striving for excellence and success;

Energetic self-starter;

Good decision making skills;

Organizational and multi-tasking skills;

Computer savvy with experience in Microsoft word and office, keyboarding;

Exhibits attention to details;

Ability to learn and apply procedures and manage time;

Ability to adjust quickly to a fast-paced environment;

Possess excellent customer service skills.

Experiences:

05/97 – 06/12 Dallas Independent School District, 3700 Ross Ave., Dallas, TX75204

Teacher

Taught and prepared students, which enhanced student academic

growth;

Prepared daily lesson plans, which helped me to be focused in my

teaching;

Established and maintained rapport with parents, students and peer

teachers, which facilitate interpersonal relationships;

Utilized written and verbal communication in the execution of my

daily duties;

Continuously analyzed students’ test results, regrouped the students,

and instituted remedial teaching plans to meet student needs and

services;

Used technology to teach and utilized computer to access internet and

complete various reports and surveys with the set deadlines;

Organized and managed multi-tasks involving different student

academic groups in the classroom, which enabled me achieve

effectiveness in teaching and learning;

Encouraged students to participate in extra-curricula activities, which

broadened their learning perspectives, and provided them a well-

rounded educational experience.

05/96-05/97 Texas Department of Human Services, 6500 Northwest Dr., Ste. 300, Mesquite,

Texas, 75150

Case Worker.

Expedited client applications for food stamps, AFDC, and Medicaid,

thereby meeting client’s needs;

Assisted other staff members in clearing backlog of cases, thereby

increasing the overall efficiency of the department;

Maintained excellent interpersonal relationship with clients, which

improved the public image of the department.

08/98-02/99 MBNA, 16001 Dallas Parkway, Addison, TX 75001-3311

Customer Service.

• Increased client base by increasing the number of new credit card customers

through phone contacts;

• Increased the volume of credit limit per customer through the telephone

efforts, resulting in increased profitability for the organization.

EDUCATION

• Master of Science, Public Affairs. The University of Texas at Dallas, 800 W.

Campbell, Richardson, TX 75080-3021. 08/90 – 05/94.

• Master of Science, Human Relations and Business. Amberton University,

Eastgate Dr., Garland, TX. 08/83 – 05/86.

• Bachelor of Arts, Journalism (Public Relations) The University of North

Texas Denton, Texas. 01/79 – 12/82.

References: Will be provided upon request.

Contact this candidate