Manager Sales
Resume:
Alex Johnson
Employment History
Aerotek Staffing 2005-2007 / 2009-Present
Account Executive at Flextronics 6/2013 -
Present
. Assist in the development of customer specific Standard Operating
Procedures. This includes the identification of best practices to
service the account
. Assist the Implementation team in identifying and developing site
specific process customizations
. Maintain the SOP by making necessary updates to processes
. Communicate and train Delivery team on all updates made to the SOP
. Ensure screening, orientations and/or training requirements are being
followed at all locations
. Update Aerotek @ Client Employee Handbook as necessary.
. Partner with the appropriate internal resources (i.e. Account Manager,
Director of Branch Operations, Director of National Sales or Director of
Delivery) to conduct Quarterly Business Review meetings with Client's
executive team
. Serve as the interface between the internal delivery teams and the
Director of Branch Operations or Director of Delivery
. Recruit, screen, train, and develop members of the internal delivery
teams
. Coordinate the preparation of client specific reports on an ad hoc basis
or as required by Service Agreement. Meet with client to discuss and
review reports
. Coordinate and evaluate all reporting documentation for each location
. Provide resolution to issues escalated from the site specific delivery
teams
. Monitor production goals as specified by the DBO or Director of Delivery
. Maintain a professional work environment in alignment with current client
culture
. Develop and execute a Corrective Action plan if the SLAs in the contract
are not being met by the delivery team
. Build and maintain a relationship with the client's Executive Team and
Decision Makers
. Utilize the available and appropriate resources of Aerotek for conflict
resolution
On-Premise Manager at Flextronics 2011-6/2013
. Manage a team of 5 recruiters and 2 administrators that handled the on-
boarding and management of up to as many as 700 contractors at the client
site
. Provide reporting to the client regarding turnover, tenure, position
logistics and HR related information
. Conduct yearly reviews as well as one on one feedback to internal team
members
. Meet with client management regularly to consult on openings,
recruitment, forecasting and HR issues with the workforce
Aerotek Commercial Staffing
2009-2011
Recruiter
. Develop recruiting strategies designed to identify qualified candidates
through various recruiting tools
. Evaluate candidates' strengths compared with clients' requirements by,
for example, evaluating, screening, and interviewing the candidate
. Negotiate wage rates and other terms and conditions of employment with
candidates, and gain commitment from candidates for current and future
job requirements
. Complete necessary pre-employment processes including reference checks
and background/drug tests
. Manage contract employees while on assignment. Assess and investigate
contractor related problems, and administer performance counseling,
coaching, and disciplinary measures when necessary
. Work with Account Managers to identify top accounts, target skill sets,
key market segments, and to assess clients' staffing requirements
. Communicate effectively with others in order to create a productive and
diverse environment.
. Communicate with peers by sharing recruiting best practices and providing
accurate, thorough documentation on contract employees in applicant
tracking systems or other documentation tools
. Maintain relationships with industry contacts to provide customer
service, gain industry knowledge, and get referrals and sales leads
On-Site Manager at Verizon Online
2006-2007
. Mediate management/employee as well as employee/employee relations from
an HR perspective
. Counsel and coach all representatives on performance and call efficiency
objectives
. Work with all front line supervisors completing action plans in order to
meet center goals
. Address new hire classes during orientation, setting expectations for
attendance and adherence requirements, as well as answering any questions
regarding keys to success
. Update reports daily for center-wide review
. Thoroughly document all action taken with any employees
. Work with all levels of management to coordinate and track the progress
of all new employees while in training
Recruiter
2005 - 2006
. Develop recruiting strategies designed to identify qualified candidates
through various recruiting tools
. Evaluate candidates' strengths compared with clients' requirements by,
for example, evaluating, screening, and interviewing the candidate
. Negotiate wage rates and other terms and conditions of employment with
candidates, and gain commitment from candidates for current and future
job requirements
. Complete necessary pre-employment processes including reference checks
and background/drug tests
. Manage contract employees while on assignment. Assess and investigate
contractor related problems, and administer performance counseling,
coaching, and disciplinary measures when necessary
. Work with Account Managers to identify top accounts, target skill sets,
key market segments, and to assess clients' staffing requirements
. Communicate effectively with others in order to create a productive and
diverse environment.
. Communicate with peers by sharing recruiting best practices and providing
accurate, thorough documentation on contract employees in applicant
tracking systems or other documentation tools
. Maintain relationships with industry contacts to provide customer
service, gain industry knowledge, and get referrals and sales leads
CCS Medical
2007 - 2009
Recruiter/Vendor Manager
. Recruit qualified candidates by engaging in sourcing activities to
include: employee referrals, market research (i.e., job fairs, job
boards, etc.), identifying candidate sources, cold calling, recruiting
calls, attending seminars and networking events. Determine and implement
appropriate recruiting techniques for market, industry, skill set and
region
. Assess and manage the staffing needs of four different departments and 4
directors in the call center, including supervisor and manager roles as
well as entry level phone representatives
. Communicate position requirements to up to 8 different staffing vendors
for up to 30 different positions, including assisting the vendors in
assessing the correct candidates for those positions
. Coordinate and manage the screening and interviewing of candidates from
those 8 different staffing vendors, including communication through phone
and email to ensure a high success rate of manager interviews
. Assist in the negotiation of vendor contracts with CCS Medical, including
markup rates and duration of temporary, temporary to perm, and direct
placement staffing needs
. Coordinate the internal job posting of open positions, managing the
applicants, and setting up the interviews with the proper point of
contact in that specific department
. Review employee files to ensure all internal applicants are qualified for
internal postings, as well as communicating the results of those employee
reviews
. Effectively communicate any internal offers to the current employee, as
well as negotiating pay rates and start dates, and assisting in those
internal transitions
. Ensure that all paperwork and procedures have been completed in order to
open up new positions within CCS Medical
. Assist in HR duties such as employee relations by assisting employees
with questions regarding pay rates, raises, internal transitions, and
managing employee expectations
Education
. University of Louisville - BS in Business Administration
. Minor in International Business
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