Arnold Zamalin (ITIL v*; Lean Six Sigma Green Belt)
*** ******* ******, ****** ******, NY 10309 Ph. 917-***-**** Email ******.*******@*****.***
Technical visionary and skilled manager capable of delivering measurable results by combining exceptional
technical knowledge with strong leadership skills.
I am a seasoned IT professional with over 20 years of broad technical and managerial expertise directing the
activities of an IT organization, driving IT strategy and adding value by delivering proactive IT solutions and
innovations aligned with overall business goals and objectives.
• •
Visionary planning and leadership Outsourcing and cloud vendor management
• •
Large scale system replacement Employee and Team development
• •
Disaster Recovery and Business Continuity Virtualization and storage expansions
• •
Acquisitions and integrations Global sales force automation implementation
• WMS replacement • Global BI implementation
Professional Experience
Jun. 2011 – Nov. 2013
TRAC Intermodal Inc., - New Jersey
Director, Information Technology and Infrastructure
As a leading IT technologist I am responsible for defining, optimizing, and implementing strategic IT
programs as well as providing excellent operational support to company’s diversified work force.
• Leading and mentoring IT Infrastructure Department personnel, consisting of Help Desk personnel
and Server/Network engineers, in their professional development
• Leading efforts in designing and implementing BI (WebFocus) solution
• Leading efforts in replacing Nortel PBX with state of the art CISCO VoIP solution, including design
and technical specifications for Contact Center Express application
• Coordinating efforts in refreshing end user hardware (laptop/desktop), MS Office Suite 2013, and OS
• (Windows 7) at multiple remote sites
• Upgrading and re-architecting enterprise data storage solution based on NetApp SAN device with
total storage capacity of 40TB
• Identifying and implementing modern MDM solution
• Supporting mixed Windows and Linux computing environment while maintaining 99.96% of systems
availability
• Managing working relationship with various vendors, contractors and service providers, INCLUDING
HOSTED EXCHANGE AND VOIP PBX PROVIDERS
• LEADING DATA SECURITY ANALYSIS EFFORTS TO ANALYZE OVERALL SECURITY POSTURE AND IDENTIFYING AND IMPLEMENTING BEST
PRACTICES IN INTRUSION PREVENTION, DATA NETWORKS AND SYSTEM’S PROTECTION
• DESIGNING AND ARCHITECTING DISASTER RECOVERY/CO-LOCATION ARCHITECTURE AND PLATFORM CONSISTING OF MULTIPLE
SAN’S, REDUNDANT VMWARE BASED VIRTUAL PLATFORMS AND UTILIZING SYNCHRONOUS AND ASYNCHRONOUS METHODS OF DATA
REPLICATION
• DEVELOPING AND CONDUCTING END USER TRAINING COMPLETE WITH CLASS PRESENTATION, SELF-GUIDED STUDY AND KNOWLEDGE
TESTS
Aug. 2005 – Jan. 2011
Integra LifeSciences Corp - New Jersey
Senior Director, Global Technology and Infrastructure
As a senior technology leader I was responsible for planning, development, implementation, and support of
the company’s global IT infrastructure that includes 3500 computers, 350 servers, and 1500 wireless
devices. As part of my daily activities, I provided guidance, leadership and oversight to a team of 35 System
Engineers, Network Managers, and Data Base Administrators, Telecom Engineers, and IT Help Desk
personnel both domestically and internationally.
• Managed departmental annual budget of approximately $5 mil.
• Provided architectural and conceptual design for WINTEL server environment including Microsoft
AD, Microsoft SQL and Exchange Server, as well as direct oversight of Linux servers running various
critical WEB based applications
• Lead multi-site efforts in consolidating End User support for common applications (Windows, Apple,
MS Office, Oracle ERP, and many others), which resulted in 30% increase in user satisfaction and
15% decrease in IT Support requests
• Partnered with CFO to implement Oracle Hyperion, Global Financial Management Tool, that
resulted in shorter month closure accounting process
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Arnold Zamalin (ITIL v3; Lean Six Sigma Green Belt)
819 Sheldon Avenue, Staten Island, NY 10309 Ph. 917-***-**** Email ******.*******@*****.***
• Partnered with CIO to select strategic vendor to host Global ERP (Oracle 11i) application. Provided
necessary technical specifications and design to validate vendor’s proposal
• Led efforts to replace WMS solution from Epicor to Accellos. Provided necessary technical
knowledge to ensure successful implementation
• Partnered with CIO to implement Global Microsoft Licensing program
• Managed critical vendor relationship with Microsoft, HP; Dell; Avaya, AT&T, and many others which
resulted in establishment of global purchasing contracts
• Managed global activities associated with various audits conducted by internal and external entities,
including yearly FDA and semi-annual SOX audits
• Managed IT outsourcing initiative resulting in transferring some of the IT Support functions off shore
• Presided over IT Steering Committee as part of the companywide Change Management Committee
• Partnered with Sales Division to understand their needs and translated these needs into appropriate
technology solutions. Pioneered Inventory Consignment Automation project based on iPad and
Wireless Technology with estimated annual saving of $2,000,000.
• Led global efforts in due diligence, acquisitions and technical and business integrations of 12
companies over 5 year period including; hardware and software replacement and integration, remote
application access via Citrix, personnel training and skills assessment, business process evaluation
and many others
• Developed, implemented, and maintained Disaster Recovery and Business Continuity plans for four
major sites located in US, France and England complete with bidirectional data replication and
Virtualized recovery points
• Designed and implemented global MPLS network providing reliable connectivity to 30 domestic and
international sites.
• Designed and developed a multi-year plan to create a “green IT” environment by re-designing Data
Center along with Virtualization technology, based on VMware product coupled with NetApp SAN storage
which resulted in reduction in number of physical servers from 178 to 93; reduced energy consumption
and improved air flow throughout the entire Data Center facility
Aug. 2000 – Jul. 2005
CarePlus Health Plan – New York, New York
Director, Information Technologies and Telecommunications
Provided overall leadership to a group of System Administrators, Network Engineers, and Help Desk
Technicians while assisting Senior Vice President and CEO in defining goals and objectives for the entire IT
organization
• Implemented Incident Management System, Track-IT, that resulted in 30% increase of IT support
personnel productivity
• Assumed responsibilities of a HIPAA Security Officer
• Managed multiple AS/400 systems running business critical proprietary financial application
•
• Implemented remote access solution utilizing Citrix software
• Provided expert advice in Active Directory design, SQL and Exchange servers administrations
• Developed and maintained Data and Voice backup procedures, along with comprehensive Disaster
Recovery and Business Continuity program with mandatory yearly testing cycles. Negotiated a very
favorable term contract with SunGard to host disaster recovery at their New Jersey location
• Championed major telephone system upgrade. Installed and configured Nortel 11C PBX, in-house
developed IVR using MS VB, and Call Center software/hardware solution called StrataSoft, that led
to 15% Customer Support staff reduction
• Researched, developed, and implemented field force computerization solution with unique
hardware and software combination, SONY VAIO PictureBook, coupled with remote synchronization
and Blue Tooth printing and scanning technology
May. 1999 – Jun. 2000
Donna Karan International – New York, New York
Network Manager
Insured reliable day-to-day functioning of the computer systems including user support, network
administration services, security policies, application support, project management, and the backup and
disaster recovery readiness of all Windows based computer systems. Directly managed and executed
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Arnold Zamalin (ITIL v3; Lean Six Sigma Green Belt)
819 Sheldon Avenue, Staten Island, NY 10309 Ph. 917-***-**** Email ******.*******@*****.***
system maintenance, audit and continuous improvements of security management for the computer systems
and network. Partnered with VP of Sales Operations in implementing and executing North America POS
terminal backups using combination of WINTEL based backups, Backup Exec, and UNIX backup solutions
Jan. 1996 – May. 1999
Andin International INC – New York, New York
Network Manager
Provided managerial oversight of the Company’s Help Desk and Networking groups. Created and executed
short term and long term operational plans. Led multiple technical projects of various complexities. Made
numerous improvements in IT architecture, design and service delivery. Championed and executed
companywide desktop OS upgrade, upgrading 400 computers from Windows 3.1 to Windows 95
Mar. 1990 – Dec. 1995
Wiggby Precision Machine Corp – Brooklyn, New York
LAN Administrator/PC Desktop Support Specialist
Provided ongoing support, maintenance and troubleshooting of hardware and software assets. Designed,
developed and wrote complex CNC programs using proprietary machine language
Professional Skills
• Advanced knowledge of: Microsoft and Apple desktop OS; Microsoft Server OS, Linux, Exchange,
SQL, SAN, Virtual Environment (VMware 4&5), Networking, VoIP, Disaster Recovery and Co-
Location, Cloud based solutions management, On-shore and Off-shore Help Desk management.
• Proficient in: Employee development and succession planning, Vendor management, Contract
negotiations, Managing on-shore and off-shore contractors, System testing and validation, Title 21
CFR Part 11 FDA Compliance management (specifically Subpart C), ITIL based service and support
implementation
•
Professional Associations
Society for Information Management, New Jersey Chapter
Project Management Institute
Professional Certifications
Six Sigma Lean Practitioner
ITIL v 3Foundation Certified
PMP Coursework
Citrix Administration Coursework
Agile Project Management Coursework
Stratasoft Call Center Administrator
Microsoft MCP
Nortel Option 11C/Meridian Mail/Call Pilot Administrator
IBM AS/400 Administrator
Certified NetWare Engineer (CNE)
Certified NetWare Administrator (CNA)
Education
Touro College – BROOKLYN, NEW YORK
Courses studied: LAN and Data Communications
State Polytechnic Institute of Ukraine – KIEV, UKRAINE
M.S., in Information Systems
Industrial College of Ukraine – KIEV, UKRAINE
B.S., in Electrical Engineering
Professional and personal references will be furnished upon request
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