Technician Software

GERARD GREEN

**** ****** **** ****** 702-***-****

Las Vegas, Nevada 89108 *********@*****.***

SUMMARY

Field service professional with expert technical knowledge in gaming and security. Quickly learn new products and

processes; able to make an immediate impact. Hold gaming license in Nevada and approximately 100 other jurisdictions

across the U.S. Willing to travel as needed.

EXPERIENCE

SHFL ENTERTAINMENT, Las Vegas, NV

Product Support Technician II, 2012 - 2014

Oversaw installations and supported 21 products in locations throughout the world.

Answered calls from technicians in the field; performed troubleshooting a nd provided remote support.

Built and maintained table games installed and repaired slot machines, performed preventive maintenance on shufflers.

Visit casinos to perform installations, repairs, pre-sites and preventive maintenance on machines

W ork to build positive relationships with customers, and SHFL entertainment Personnel to assure that SHFL

entertainment’s equipment is continually in optimal operating condition

Respond to Service Calls in an accurate, timely and courteous manner

Broadly diagnose equipment problems; determine whether device(s) should be swapped out, or whether a deeper

diagnosis is required

Help prepare and test video slot equipment prior to installation to result in fully functioning quality components and

materials that are ready to be successf ully installed

Install equipment to result in fully functioning devices

Update and/or convert existing products to result in equipment conversion to meet the customer’s specifications

Remove and/or relocate existing equipment to result in the extr action or re-positioning of products to meet the customer

needs

Schedule installations and/or removals of equipment with SHFL entertainment and casino personnel

Prepare initial schedules with new employees to assure that they gain appropriate experiences and receive meaningful

feedback about their performance

Complete paperwork, reports and documentation as instructed for accurate reporting

Prepare and set up equipment for gaming shows

Provide adequate on-site technical expertise to answer technical questions

Adheres to all departmental and company safety/security policies, procedures and protocols

Ability to exercise good judgment and discretion in confidential matters

Provide technical training on equipment to other SHFL entertainment technicians or customers

traveled approximately 70%

I carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Supervisory

responsibilities for this position are limited to the training and mentoring of lower grade Product Support technicians,

assisting with the planning, reporting, assigning, and directing work.

ARISTOCRAT TECHNOLOGIES.INC, Las Vegas, NV

Senior Oasis Hardware Technician, 2005 - 2012

Traveled domestically and internationally to completed Oasis installs and casino system floor upgrades.

Troubleshot floor hardware problems Sentinel II, III & NCompass, the latest Oasis product, basic Ethernet, tcp/ip.

Installed software and configured DPUs and other devices.

Trained casino technicians on Oasis products.

BALLY GAMING, Las Vegas, NV

Software Test Lab Administrator, (temp) 2004 - 2005

W orked closely with software writers planning and implementing tests before submitting software to the Nevad a Gaming

Board for approval.

Provided troubleshooting for system problems, hardware repair and slot machines.

W orked closely with Bally's system administrator to accomplish goals for jurisdictional approval.

GUARDIAN SECURITY, Las Vegas, NV

Security Supervisor Alarm Response, 2003 - 2004

Patrolled and supervised security officers around the city.

Answered alarm calls as they came in; wrote reports.

Transported officers as needed and assisted in special projects.

W MS GAMING, Las Vegas, NV

Lead Field Service Technician 1998 - 2002

Built and repaired slot machines in the field.

Troubleshot problems for casino as they occurred.

Led teams on casino installs and upgrades.

Created action plans and trained casino technicians on the workings of the product.

Thorough working knowledge of various software applications including Microsoft Office Suite (Outlook, Excel,

PowerPoint, Word)

Knowledge of Computer Architecture, Networking and Server hardware

Valid gaming card, and or the ability to obtain one by the appropr iate licensing agency for every jurisdiction SHFL

entertainment is licensed to operate

personal vehicle

ability to obtain one by the appropriate licensing agency

Computer Repair and Networking, New Horizons Computer, Las Vegas, NV

Thorough working knowledge of various software applications including Microsoft Office Suite (Outlook, Excel,

PowerPoint, Word)

W indows OS

Learned to build and repair computers, basic networking and Microsoft products

Locksmithing, Abram Friedman Occupational Center Los Angeles. CA

Learned full locksmith services including house, car and safe openings; re -keying, impressing, and making keys from

scratch and by code

Gary Job Corps, San Marcos, TX

Learned electrical and building maintenance, how to use the tools for the job, building repairs, how to wire a house, and

other related tasks

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