Project Manager Customer Service
Resume:
Michelle LOZANO
SAN ANTONIO, TX 78237
Telephone: 210-***-**** Email:
***********@*****.***
SUMMARY
Production Worker with over 10 year experience working as Machine Operator,
Production Assistant, and Office Assistant in a high volume direct mail
printing and mailing facility. Home Health Aid for 2 years. Fast learner;
eager to learn new skills; team player who enjoys working with others in a
fast pace environment. Detail oriented and self-motivated; meet all
deadlines. Excellent English; read, write, speak. Class B (CDL License).
PRODUCTION EXPERIENCE
FOCUS DIRECT LLC, SAN ANTONIO, TX
Production Assistant Office Staff (Sep 2008-May 2012)
Quality Control hourly samples for project manager signoffs for each
machine running; ensure codes and insertion are correct. Supervise
employees, set daily schedule for machines as needed, enter production data
and answer phones. Assisted in the Fulfillment Department picks and packs
(Products from 3M, Essure, Iams) and shipping (overnight, next day, etc
according to the client needs. Stocking shelves and reordering when needed.
Pitney Bowes Mail Operator and Sorter (Feb 2000-Jun 2005)
Operated Pitney Bowes inserting machine to insert and seal component filled
envelopes. Sorted online and offline envelopes and packages by zip codes
according to their destination. Pull samples hourly to check production for
quality.
Govern Affixing Operator Helper (Nov 1994-Mar 1999)
Operated Govern Affixing machine to insert and glue components including
nickels, pennies, magnets, or laminated cards onto assigned documents
according to sample board. Assisted in other departments as needed.
OTHER EXPERIENCE
CUSTOMER SERVICE, SAN ANTONIO, TX (Nov 2013)
Using a computerized system, responds to customer inquiries in a call
center environment. Responds to telephone inquiries and complaints using
standard scripts and procedures. Gathers information, researches/resolves
inquiries and logs customer calls. Communicates appropriate options for
resolution in a timely manner. Informs customers about services available
and assist customer needs.
HOME HEALTH AID, SAN ANTONIO, TX (May 2006-September 2008)
Provided home health care; assisted clients with activities of daily living
including, personal hygiene, cooking, cleaning, laundry, and shopping.
S.A.I.S.D. Bus Driver Assistant, SAN ANTONIO, TX (August 2013-October 2013)
Help load and unload special needs children on bus with appropriate child
restraints system. Supervise behavior of children. Promote good relations
with driver, students, parents and school staff. Assist with maintenance of
bus interior. Learn the assigned bus route.
TECHNICAL SKILLS
Typing 20 WPM, Data Entry Terminal (PDT, Mainframe Terminal), Internet
Browser (Internet Explorer, Firefox), Personal Computers, Word Processing
Software (Word, WordPerfect)
EDUCATION
Graduate, Thomas Jefferson High School, San Antonio, TX
Michelle LOZANO
535 S. ACME RD, APT #7206
SAN ANTONIO, TX 78237
Telephone: 210-***-**** Email:
***********@*****.***
SUMMARY
Production Worker with over 10 years experience working as Machine
Operator, Production Assistant and Office Assistant in a high volume direct
mail printing and mailing facility. Home Health Aid for 2 years. Fast
learner; eager to learn new skills; team player who enjoys working with
others in a fast pace environment. Detail oriented and self-motivated; meet
all deadlines. Excellent English; read, write, speak. Class B (CDL
License).
PRODUCTION EXPERIENCE
FOCUS DIRECT LLC, SAN ANTONIO, TX
Production Assistant Office Staff (Sep 2008-May 2012)
Quality Control hourly samples for project manager signoffs for each
machine running; ensure codes and insertion are correct. Supervise
employees, set daily schedule for machines as needed, enter production data
and answer phones. Assisted in the Fulfillment Department picks and packs
(Products from 3M, Essure, Iams) and shipping (overnight, next day, etc
according to the client needs. Stocking shelves and reordering when needed.
Pitney Bowes Mail Operator and Sorter (Feb 2000-Jun 2005)
Operated Pitney Bowes inserting machine to insert and seal component filled
envelopes. Sorted online and offline envelopes and packages by zip codes
according to their destination. Pull samples hourly to check production for
quality.
Goveryn Affixing Operator Helper (Nov 1994-Mar 1999)
Operated Goveryn Affixing machine to insert and glue components including
nickels, pennies, magnets, or laminated cards onto assigned documents
according to sample board. Assisted in other departments as needed.
OTHER EXPERIENCE
CUSTOMER SERVICE, SAN ANTONIO, TX (Nov 2013)
Using a computerized system, responds to customer inquiries in a call
center environment. Responds to telephone inquiries and complaints using
standard scripts and procedures. Gathers information, researches/resolves
inquiries and logs customer calls. Communicates appropriate options for
resolution in a timely manner. Informs customers about services available
and assist customer needs.
HOME HEALTH AID, SAN ANTONIO, TX (May 2005-September 2008)
Provided home health care; assisted clients with activities of daily living
including, personal hygiene, cooking, cleaning, laundry, and shopping.
S.A.I.S.D. Bus Driver Assistant, SAN ANTONIO, TX (August 2013-October 2013)
Help load and unload special needs children on bus with appropriate child
restraints system. Supervise behavior of children. Promote good relations
with driver, students, parents and school staff. Assist with maintenance of
bus interior. Learn the assigned bus route.
TECHNICAL SKILLS
Typing 20 WPM, Data Entry Terminal (PDT, Mainframe Terminal), Internet
Browser (Internet Explorer, Firefox), Personal Computers, Word Processing
Software (Word, WordPerfect)
EDUCATION
Graduate, Thomas Jefferson High School, San Antonio, TX
Contact this candidate