Customer Service High School

L inton Joseph

***** **** **** #*** *******, TX *7089 Email: ********@*****.*** Tel 713-***-****

PROFESSIONAL PROFILE

Highly trained professional with demonstrated ability to perform successfully in a leadership role in support of top executives.

Utilize training and interpersonal skills to improve organizational efficiencies and daily operations.

Areas of expertise include:

• Customer service • Office Organization • Public Relations

• Travel Industry • Warehouse • Communications

WORK EXPERIENCE

JetBlue Airways 2013-Present

Airport Operations

• Crossed trained to assist customers with check –in process while maintaining a high level of professionalism. File missing bag

reports and make boarding announcements to traveling customers.

Corestaff Services (United Airlines) 2011-2013

Human Resources Representative

• Provides administrative support to United Airlines personnel department by assisting in the process of I9’s, eVerify review, update

employees travel profile, respond to incoming calls, numerous emails and faxes regarding pass travel and extended family travel

benefits.

• Performed office related support.

Virgin Islands Lottery (USVI Government) 2005-2011

Customer Service/Field Marketing Rep.

• Recruited and developed successful relationships between retailers and the USVI lottery.

• Effectively assisted with compliance of lottery laws, rules, policies, and contracts.

• Attended trainings to increase the knowledge of the lottery’s products to provide and improve service skills.

• Performed minor trouble shoots to lottery devices.

• Monitored inventory and performed all warehouse activities.

Centennial Wireless 2001-2004

Customer Care Specialist

• Provided detailed customer service for a high volume of routine inbound calls.

• Customer satisfaction and retention.

• Face to Face interaction in retail of the company’s products.

EDUCATION AND RELEVANT TRAINING

St. Croix Central High School, High School Diploma 1988.

Extensive sales training.

Sabre Airline Reservation System Trained.

Customer Service Training.

KNOWLEDGE, SKILLS AND ABILITIES

L inton Joseph

10601 Sabo Road #111 Houston, TX 77089 Email: ********@*****.*** Tel 713-***-****

• Computer Skills (Microsoft Office – Excel, Word, Outlook)

• Team player

• Excellent Oral and Written Communication skills

Contact this candidate