Customer Service Manager

VICTORIA THOMPSON

**** *** ******* ***** *******, VA 23435

Apt.147 (C) 703-***-**** ********.*.******@*****.***

Professional Summary

Highly experienced in the customer service field, energetic, and determined to maintain stability

in my work place.

Skills

Works well under pressure

Pleasant demeanor

Professional phone etiquette

Team building

Excellent communication skills

Multi-line phone proficiency

Articulate and well-spoken

Able to speak, read, and write in

Customer service-oriented Spanish

Work History

Janitor10/2012 to 02/2013

P&R Enterprise – Washington, DC Supervisor Omar Galinda 202-***-****

I was in charge of a section of the building. The requirements were to

Take out trash and recycling,

Dust office space (ex. desktop, keyboard, &frames)

Clean pantry

When a coworker was absent I would substitute in for them

My duties then were to

Clean Men and Women bathroom stalls

Clean toilet bowls, walls, and sinks

Sweep and mop bathroom floors

Wash Men and Women showers

Refill towel and soup dispensers

Cashier 09/2011 to 06/2012

Aramark Enterprise – Arlington, VA Supervisor Nelson 793-***-****

Duties were to

Cash out the customers

Stock beverage area

Restock chips

Report number of sales to supervisor

Hand out the weekly menus

Restock utensils

Restock condiments

Help customers out with any questions they had to the best of my ability

Server/Host07/2011 to 08/2012

Hops Brewery – Alexandria, VA Manager Nick Scalice 703-***-****

I started as a host my duties then were to

Greet customers

Sit them in a table or booth

Take to go orders on the phone and in person

Make sure to go orders are in correct bagging

Direct calls to manager

Bus and wipe down tables

My duties as a server were to

Take customers food order

Advertise our seasonal specials on our menu

Refill drinks

Close out their checks

Give them to go supplies if needed

Front Desk/ Receptionist 03/2008 to 07/2010

Bally Total Fitness – Arlington, VA Manager Larry 703-***-****

Duties and responsibilities were

Answer phone calls

Direct phone calls to appropriate person

Make announcement for an advertise the company was selling

Keep front desk clean and gym smelling good

Help members with any of their questions or concerns with their account

Process payments towards the members account

Sign up members for aerobic classes

Sign in members into gym if card reader wasn't working

Report any incident in the gym dealing with a member or employee

Take messages for personal trainers and sales rep

Education

High School Diploma: 2009 Wakefield High School - Arlington, VA

Northern Community College 2009-2010

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