Customer Service Sales
Resume:
Cheryl A. Sexton
Granby, MA. *****
(413) 519 - 2133
PROFILE
A confident and diligent worker with many years of experience in Customer Service that have allowed the
development of a strong diverse skill set and work ethic. I am seeking a position in Customer Service
where my extensive experience will be further developed and utilized.
QUALIFICATIONS
Problem solving, leadership and communication skills are some of the qualities developed from my
experience as an able customer service representative. I am a very focused and reliable worker with
exceptional computer knowledge and the ability to make good decisions. I do everything in my power to
make sure that the job is not only complete but that it is done to the best of anyone’s expectations.
EXPERIENCE
Staples, Springfield, MA
2011 – Present
Mobility & Technology Supervisor
I started at Staples in 2011 as a cashier within a short couple of months I was promoted to Customer
Service Lead. About a year later I was promoted to Team Supervisor. Most recently I was promoted to
Mobility & Technology Supervisor.
Department Training
Peer to Peer Coaching
Technology Inventory Supervision
Daily Store Management Paperwork
Customer Support
Open/Closing procedures
Responsible for daily Accounting Office procedures, Deposits, & Change Orders
Answering incoming calls, questions & concerns
Tracking sales goals
Key Holder, Daily Manager on Duty
Dinn Brothers Inc., West Springfield, MA
2011 – 2011 (summer temp)
Call Sales Head Representative
Answering phone calls in a high volume multi-line call center
Assisting customers with all needs
Having knowledge of entire product line
Entering orders and returns into company’s inventory program (Natural Solutions)
Entering daily sales into spread sheets
Supervising call center to insure all employees stay on track
Redirected all calls to appropriate departments
Best Buy, Hadley, MA
2005 - 2009
Customer Service Supervisor
Daily store management paperwork
Responsible for daily deposits, change orders, sales paperwork
Department Training
Open/Closing procedures
Answering incoming calls, questions & concerns
Key Holder, Daily Manager on Duty
Staff Scheduling
Customer Support
Employee Reviews
Documentation of employee performance
Peer to Peer Coaching
Verizon Communications, Springfield, MA
2005-2005 (summer internship)
Telephone Operator
Answering phone calls
Customer Support
Schedule Appointments for on-site Technology Support
Data Entry
Redirecting calls to appropriate departments
EDUCATION
Holyoke Community College, Holyoke, MA
Pursuing a double major in Psychology and Human Service
Current GPA 3.9 (High Honors, National Deans List)
Pioneer Valley Performing Arts, Hadley, MA
1999 – 2002 High School Diploma
References:
Peter Warren – 413-***-****
Nick Connors – 860-***-****
Katrina Rodzik – 413-***-****
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