Ruchi Garg

Phone #

815-***-****

E-mail:

acc5ki@r.postjobfree.com

Work Status:

US Citizen

Summary

. 6 years of experience as QA and UAT Analyst/Tester in testing software

systems, as well as Production Application Support and Programming in

COBOL and DB2 SQL.

. Participated in complete Software Testing Lifecycle, analysis of business

and functional specifications and formulation of Test Plan and Test

Requirements.

. Experienced in deciding Test Requirements, creation of Test Cases,

executing Test Cases and analyzing Test Results, Report and Track

Defects.

. Strong exposure in a diverse set of testing procedures: Black Box, White

Box, Unit, Functional, Integration, System, Regression, Acceptance, User

Interface and Database Testing of Client/Server and Web based

Applications; Back End and Front End Testing.

. Proficient in Test Plan Creation, QA Planning and Test Documentation.

. Experienced in Defect Investigation, Tracking and Logging.

. Experience using relational tables for data analysis and system proto-

typing.

. Complete understanding of the V-Model of SDLC and STLC.

. Expert in documentation using MS tools (Word, Excel, Project and Access).

. Basic knowledge of QTP Quick Test Pro.

. Familiarized with Mainframe TSO and CICS.

. Ability to multitask and be a team player; also ability to work

independently.

. Trained people about how the application works how to perform production

support to the application.

. Conducted meetings about the current projects, current releases, and

issues with a major defect what is the effect and impact that defect has

on the company as a whole.

. Owned the delivery of a project from development through production

deployment.

. Currently preparing for the CSTE exam, as well as updating skills in QTP,

Bugzilla, and MySQL

Education:

Bachelor of Science, Computer Science Applied Data

Northern Illinois University, DeKalb, Illinois - 2001

Technical Skills

Operating Systems: Windows, UNIX, MS DOS.

Databases: SQL Server, MySQL, IBM DB2, MS Access

Packages: MS Word, MS Excel and MS PowerPoint, MS Project,

Developer 2000, IBM Command Line Editor

Testing Tools: HP Quality Center, Test Director, QTP,

Xpediter-CICS, Xpediter-TSO

Other Tools: JIRA, Bugzilla

Programming Languages: SQL, Java, Java Script, JCL, COBOL, DB2, IMS, C,

Visual Basics

Scripting Languages: VBScript, Kron Shell, and Unix Scripting

QA Models: Waterfall, V-Model, and Agile

Professional Experience:

Anixter International Inc, Glenview IL

Jan '08 - Jan '14

Title: Software Developer

Roles: QA Analyst/Tester and Application Production Support Specialist

Application Support:

WMS(Warehouse Management Systems) and GPS(Global Packing Station), WMX

> Performed support management for the company's Warehouse Management

and its Global Packing Systems as a role of customer service.

> Resolved Customers complaints and concerns about the process of how

orders were being completed. This involved CICS screens, SQL queries,

looking in the Code.

> Worked as an active participant in a team of 8 to 10 members to ensure

that assigned tasks are completed in a timely manner to meet and

exceed customers' expectations.

> Gave suggestions how to better the support, also advised users how we

can better the service

> Understood the customers' business requirements and coordinated them

with the company's functionality as well as managed client relations

by providing business and system expertise.

> Answered to phone calls and email support.

> Debugged application program or recreate the problem to find answers

to the customer's issue.

> Logged in defects and assign defects to members in the team, who is

better suited to fix them in an allocated time.

> Worked on life cycle of defects to better the flow of the

applications; this pertaining to COBOL, JCL code changes.

> Executed DB2/SQL Queries, generate reports.

> Performed Black box, White Box and Regression Testing.

> Edited Java applications and JavaScript files in Unix using VI Editor.

> Created SQLs to update, insert, and to delete from tables in the

application system.

> Documented the projects with the company's shared directory, aka Wiki,

and in Quality Center.

> Managed and tracked defects for the team members using quality center.

> Editing the Warehouse management system to convert to WMX by removing

their locations.

> Conducted meetings to our internal development team prior to

introduction to the market.

> Performed Mainframe testing with CICS screens as well as with COBOL

code.

QA Analyst/Tester:

Projects: Customer Facing Enterprise, Sales Access Management, Order Entry

Order Management

> Worked in a full blown test driven environment to test the company's

website.

> Worked hand in hand with the development team and test the application

as the coding is done; Agile environment. Participated in the Scrum

Meetings along with the team.

> Run SQLs to update, delete, insert, and query the database.

> Developed Test Cases from User Stories, execute test scripts, and log

defects in Quality Center.

> Front End applications and Back End testing used Mainframe and DB2

tables.

> Documented the end to end Process, testing Procedures and Practices.

> Tracked defect status, work with developers to reproduce and resolve

defects, and execute them.

> Performed manual testing of the application for product release and

tracked defects.

> Performed various test scenarios and test cases that was suited for

the application.

> Involved in writing test cases based on the business requirement

specifications.

> Created test cases and data for new applications, code changes, and

after execution, then logging in defects for corrections.

References:

Available upon Request.

Contact this candidate