Administrative Assistant Quality Assurance
Resume:
Ann Do
#****B ** Street, Southwest Email: ***********@*****.***
Calgary, AB T3E 3B9 Cell phone: 587-***-****
SUMMARY OF QUALIFICATIONS
Demonstrated skill in the Administrative Support Assistant role
Communicated efficiently with internal/external customers sharing information and answering inquiries
Demonstrated skill in planning and supervising workshops & seminars for 10 300 participants
Reputed for strong organization skills and ability to work independently
Proficiency in Microsoft Office Suite, and database management software
Tri lingual Vietnamese – English – French (working knowledge)
WORKING EXPERIENCE
Quality Assurance Volunteer, Closer To Home Community Services, Calgary Oct 2013
Assisted in the provision of data management support to all staff and programs
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Updated data on the new database management system accurately and efficiently
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Generated report query as required
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Hotel front desk, Ramada Hotel, NW, Calgary Jul Oct 2013
Welcome and register guests
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Provide information about services available in the hotel and in the community
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Keep an inventory of room reservations; respond to reservation inquiries
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Receive payment for accounts and balance cash accounts
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Answer telephones and take messages; record guest comments
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Embassy of the Kingdom of the Netherlands, Viet Nam
Economic & Commercial Officer 2008 2013
Assisting and reporting directly to the Head of the Economic Section.
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Coordinating and monitoring projects/programs financed by the Dutch Government.
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Being the first contact for both internal and external contacts for issues related to bilateral economic relations and
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trade promotion instruments.
Handling/answering requests from Dutch companies, governmental/non governmental organizations.
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Coordinating the section calendar with the ones of the Ambassador office and other sections for scheduling joint
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meetings/activities.
Organizing internal/external meetings including logistics preparation, drafting and distributing agenda, following up
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with participants on action items.
Collecting and analyzing information from various resources to prepare newsletter and/or to use as material for
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answering requests.
Other coordinative and supportive tasks as to facilitate in/out missions, communications among stakeholders;
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maintain data base and contact lists; etc.
Economic & Commercial Assistant 2000 2008
Responded requests from Dutch companies, governmental/non governmental organizations.
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Coordinated the section calendar with the ones of the Ambassador office and other sections for scheduling joint
•
meetings/activities.
Organized internal/external meetings including logistics preparation, drafting and distributing agenda, following up with
•
participants on action items.
Collected and analyzed information from various resources to prepare newsletter and/or to use as material for
•
answering requests.
Maintained companies files and information on the database system
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Administrative Assistant 1997 2000
Performed wide range of secretarial work at the Economic and Commercial Section
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Provided general information on promotional instrument to external customers
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Other coordinative and supportive tasks as to facilitate in/out missions, communications among stakeholders;
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maintain data base and contact lists; etc.
Executive Administrative Assistant
Snamprogetti (SAIPEM) Hanoi Representative Office, HaNoi 1996 1997
In charge of all administrative and operational work required in office
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Coordinate and support the regional headquarters to promote business in Vietnam.
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Promoting the activities of the company to relevant local customers
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Do research by collecting and analyzing news, data, report relating to company's business, submitting and following
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up reports to the regional headquarters.
Assist and play an important role in communicating with concerned Vietnamese authorities.
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Monitor expenditures of the office and send monthly accounting report to the regional headquarters in Malaysia.
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EDUCATION & TRAINING
2014 Certificate of Accounting Fundamentals, Calgary Public Library, Calgary
2013 Certified Communities Interpreter & Translator Training – CIWA, Calgary
2012 Business Communication/Presentation Skills – British Council in HaNoi
1999 Bachelor of Economics (Finance&Banking) National Economics University of HaNoi, VietNam
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