Customer Service Representative

Emily Wonder

**** **** ****, *******, ** *****

425-***-**** ********@*****.***

I am a skilled and dedicated Administrative Assistant with over 10 years of

office and customer service experience. I enjoy working as part of a team

and I know how important it is to maintain excellent relationships with my

co-workers and our clients. I take direction well and I am good at

prioritizing projects and managing my time efficiently.

Core Competencies

I am an experienced Microsoft Suite user. My knowledge of QuickBooks and

accounting practices is growing at my current position. I am good at

switching between tasks and I work well with many personality types. I

enjoy working with people in a customer service capacity. My work history

includes receptionist work with heavy call volume, retail and food service,

and call center experience. I assisted on television and film crews after

college and learned how to think on my feet and adapt quickly to

challenging situations. I am an excellent writer and am growing those

skills in a professional capacity.

Flex-Plan Services, Inc

January 2012- Present

Finance Associate and Customer Service Representative

I print a high volume of checks every day for our customers with Flexible

Spending Arrangement (FSA) plans. My normal tasks include a high volume of

data entry, bank deposit reconciliation, and maintaining current contact

information for our large client base. I work with every department in our

company on a daily basis. As a Customer Service Representative, I assisted

FSA participants in our call center. I entered a high volume of medical

reimbursement claim data accurately and adhered to strict HIPAA guidelines.

Tenney & Company, CPAs

March 2008-November 2011

Receptionist

I managed the front desk at a prosperous accounting firm in an outgoing and

professional manner. I oversaw many aspects of the daily running of the

office, including mail, filing, and bank deposits. I was responsible for

assembling tax returns and other projects for over 500 clients. I was

entrusted with confidential financial information on a daily basis. I

maintained a calm and professional demeanor in an extremely busy office. I

managed the calendars for three CPAs and assisted staff members with

various projects as needed.

Cast and Crew Entertainment Services, LLC

August 2004-April 2007

Data Entry, Payroll Department

I entered payroll information quickly and accurately for high-volume film

and television production clients. I recorded confidential employee

information in our company database. I was selected to support projects for

several crucial clients due to my high rate of accuracy and efficiency.

Education

BS - TV and Film Production, San Diego State University, May 2004

Courses in Microsoft Excel, effective workplace communication, and time

management

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