Customer Service Medical Assistant
Resume:
Jessica Vilches
CONTACT *.*******@****.***
OBJECTIVE
Highly dependable and supportive individual with the understanding of medical support and clerical tasks.
Outstanding communication skills as well as bilingual in Spanish and English and great customer service
capability. Willing to cross train for other clinic duties and enthusiastic to obtain a position as a medical
assistant.
PATIENT CARE KNOWLEDGE
Checking vitals and blood pressure
Performing injections, phlebotomy, EKG’s and basic lab tests
Room preparation and equipment sterilization
Describing prescriptions
P atients’ education and answering questions
F amiliar with medical terminology
K nowledge of medical ethics and confidentiality
CLERICAL SKILLS
Collection and documentation of patient information
Medical records maintenance
Computer: MS Word, excel, outlook, access
File organization
EDUCATION
Medical Assistant September 2013 March 2014
University of Las Vegas Nevada
Graphic Communication August 2008 June 2011
Southeast Career Technical Academy High School
CERTIFICATIONS
Medical Assistant - 2014
CPR Certification - 2013
Graphic Communication - 2011
WORK EXPERIENCE
Luxor Hotel & Casino July 2011 Present
Bell Services
Greet incoming guest and travelers
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Assist travelers and other guests with special needs
Transfer luggage and packages to and from rooms, loading areas, vehicles or transportation terminals
by completing and attaching claim checks
Supply guests or travelers with directions, travel information, and other information such as available
services and points of interest
Transport guest about premises and local areas, or arrange for transportation
Pick up and return items for laundry
Deliver messages and room service orders, and run errands for guest
Answer phones and data entry
C onfirming guest reservation
Renting medical equipment like wheelchairs, scooters, oxygen tanks using cash and credit card
transactions
Receiving and logging packages for guests
S cheduling tour and show itineraries
Central liaison between front desk guest and bell captain
F ood 4 Less February 2010 June 2011
C ustomer Clerk
Assist customers with their shopping experience
Retrieve shopping carts from the parking lot and surrounding areas
Respond to calls made over the intercom
Bagging customer purchases in bags or cartons
Stock shelves, racks, cases, bins, and tables with new transferred merchandise
Organize items that customers have decided not to buy
Pull out all loose boxes off shelves throughout the store
Maintain floors clean and free of any debris throughout the entire store
Baler breakdown of all cardboard
Popeyes June 2009 December 2009
Crew Member
Provide great customer service
C ashier front end
Expedite food
Maintenance
S tocking
Southeast Career Technical Academy High August 2008 June 2011
School
Graphic Communication Non- paid Intern
General Printing Processing
Shop Equipment
P roduction
Quality control
Setup
Customer Service
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