Customer Service Representative
Resume:
IMOBACH JESUS GIL BOLANOS
Ottawa, Ontario
Phone: 613-***-****
**********@*****.***
OBJECTIVE:
I would like to work for a company that will enhance the skills I already have as well as
provide the opportunity for personal and professional growth and advancement opportunities.
HIGHLIGHTS:
-Over 2 years experience in sales and customer service.
-Well trained in handling cash, dealing with customer problems regarding debit and credit cards.
-Creative, independent and a team player, problem solver and quick learner
WORK EXPERIENCE
2013-2014 Bookkeeper M&C Consulting – Ottawa
§ Balancing accounts.
§ Processing sales invoices, receipts and payments.
§ Preparing invoices.
§ Checking company bank statements.
§ Repairing cash flow statements.
§ Dealing with financial paperwork and filing.
§ Practical knowledge of Sage 50 (Simply accounting software).
2013 Customer service representative Dollarama – Ottawa
Sell various products on daily basis and serve customers with their needs with the right
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approach and make sure they meet their need and desire
Locate, select and procure merchandise for resale
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Develop and implement marketing strategies according to sale strategies
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Balance daily transactions using computer programs and calculators
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2013 PCH Asesores Consulting Firm Gran Canaria, Spain (Canary Islands)
Accounting Intern
Worked on several corporate financial files for cash deposits and withdrawals, cheques,
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transfers, bills and credit card payments, money orders, certified cheques and other related
banking transactions
Answered enquiries and resolve problems or discrepancies concerning clients accounts
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Informed clients of available financial products and services to address their needs
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Provided updated information to our clients as well as performing data entry.
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Practical knowledge of accounting softwares such as Tinfor and Contaplus
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Examine accounting records and prepare financial statements and reports
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Develop and maintain cost finding, reporting and internal control procedures
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Examine financial accounts and records and prepare income tax returns from accounting
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records
Analyze financial statements and reports and provide financial, business and tax advice
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2010-2012 Customer service representative Vivo Supermarket Spain
Have been directly countable for managing cash flow balance for over 2 years
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Answering customers enquiries in person or on the phone, arranging for refunds, exchange
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and credits for returned merchandise as well as receiving account payments
Process customer bill payments by cash, cheques or debit cards and other related banking
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transactions
Balance daily transactions using computer programs and calculators
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Sort and file deposit slips and cheques and other receipts
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2011-2013 Club Deportivo San Isidro Gran Canaria, Spain (Canary Islands)
Little League Soccer Coach
Taught age-appropriate soccer skills and techniques in a progressive sequence to boys and girls
ages five to ten years of age
Teach and promote appropriate teamwork, sportsmanship, nutrition and healthy lifestyle
Choices
Ensures safety by communicating and enforcing rules, consequences, policies and guidelines at
participants comprehension level
2011-2013 Spanish Football League Gran Canaria, Spain (Canary Islands)
Soccer Play, 3rd division (Unión Deportiva Gáldar)
Played all lines of defense in the professional Spanish soccer league, Spain’s premier soccer
league.
Contributed to winning 20 soccer games out of 29 in the 2012 competitive season
SKILLS
- Effective interpersonal skills and strong ability to manage complex projects
- Works well under pressure and tight deadlines to ensure task completion
- Proficient with use of Microsoft Excel, Microsoft Word, Internet Navigation
- Strong judgment, dependability, initiative, innovation, flexibility and adaptability
- Detail oriented and highly organized with excellent communication and organizational
skills
- Worked autonomously and as part of a team in various financial environment
- Over 2 years of experience in customer service and sales
- Strong communication skills in both Spanish and English
EDUCATION:
2013 I.E.S Santa Maria de Guia College Gran Canaria, Spain (Canary Islands)
Degree in business administration and finance.
Contact this candidate