Customer Service Project Manager
Resume:
Carol A. Wickham
***** ****** **, ******, ** ****2
562-***-**** – Cell phone
Objective I am looking for an administrative assistant position in an office environment.
Summary of February 2011 – February 2013 Southern CA Edison
qualifications (Temp through L A Business Personnel)
Admin Aide 3
• General Office duties included:
• Correspondence, both typewritten and via Email.
• Schedule meetings
• Keeping calendar for Sr. Project Manager.
• Review and correction of time cards for Contingent Workers.
• Heavy use of MS Office Suite of programs (Word, Excel, PowerPoint):
• Monthly Reports for Manger to Senior Leadership and other Team meetings.
• Created updated PowerPoint documents for meetings many of the templates in place were
outdated.
• Kept record of each work request received, who it was processed by using the Access Data
Base and an Excel spreadsheet. Done daily.
• Instrumental in training new employees
o Update and maintain Instruction and Reference Manual
o Update and maintain current Sales Representative contact list.
• DataBases:
• CRM:
o Look up of Service Accounts to verify changes in Sales Representative done by Info
Mgmt group
• Various Inquiries:
o Look up Customer Accounts
o Service Contracts
o Make minor changes to such
o Verify and/or update due dates on accounts
o Other items as requested by Lead or Manager
• CRM Test Scripts:
o Used Scripts and Data Sheets to test CRM program using Excel, Word, CRM and HP
QC Training program
• MS Access:
o Assisted in the creation of a Manual for processes of a new group
o Worked closely with the Analyst tasked to create the Data Base in MS Access
Summary of July 1998 – July 2008 Will Rogers Motion Picture Pioneers Foundation
qualifications Toluca Lake, CA
Administrative Assistant
• Maintain database with client/member information such as name, address, work history, contact
information.
• MS Word, MS Excel and MS Power Point as needed for correspondence with clients and
members, and presentations for board of directors and other interested parties.
• Process donations in an on-line database environment, keeping track of past and current donations
as related to membership levels and benefits.
Summary of March 1996 – July 1998 USC University Hospital
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qualifications Los Angeles, CA
Nursing Office Secretary
• Maintain office environment for Nursing Supervisors
• General Office duties included:
• Correction and updates for Hospital Procedures
• Set-up and schedule meetings
• Contact with vendors for temporary nursing personnel, verifying time cards for such.
• Review and correction of time cards for hospital personnel including routing hours worked to
the correct hospital department
Summary of August 1995 – January 1996 Wynwood Agency*
qualifications Long Beach CA
Customer Service Representative
• Payment processing for customers via computer.
• Typing correspondence such as form letters and creating letters to fit unique situations concerning
a client’s payment(s), loans, etc.
• Sorting and processing all incoming mail; US mail and couriered mail from our banking clients.
• Heavy phones, answering questions from clients, payers, banking clients (branches).
• Maintaining client files.
• Researching errors, real and perceived, on client accounts.
*Please note, Wynwood Agency is no longer in business.
Summary of January 1986 – August 1995 Great Western Bank*
qualifications Northridge CA and Long Beach CA
September 1991 – August 1995
Customer Service Representative – Document/Payment Collection Department
• Payment processing for customers via computer.
• Typing correspondence such as form letters and creating letters to fit unique situations concerning
a client’s payment(s), loans, etc.
• Sorting and processing all incoming mail; US mail and couriered mail from our banking clients.
• Heavy phones, answering questions from clients, payers, banking clients (branches).
• Maintaining client files.
• Researching errors, real and perceived, on client accounts.
January 1986 – August 1990
Assistant Supervisor – Legal Document Processing Center
• Responsible for a staff of 8
• Processed Levies and Subpoenas and other court orders for customer records and funds
*Please note, Great Western Bank is no longer in business
Skills Type 66 WPM, 10-Key by touch
Proficient in MS Word, MS Excel, MS PowerPoint, MS Outlook, Lotus Notes
Proficient in Database Programs, SAP (CRM, Portal), ACT! By Sage, Fundraising50, GiftMakerPro
References Available upon request
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