Customer Service Technician

Eric Johnson

**** ********* **

Houston, TX *****

Home 832-***-****

***************@*****.***

EDUCATION

Houston Community College System

EPA Universal Technician Certified The Real Estate School, Inc. Completed Property

Management Course 80Hr Hazard-Mat Certified

EXPERIENCE

McKinley, Inc. Cullen Park Apartments, Houston TX 03/2013 01/2014

Sr Maintenance Supervisor, Maintained 224 unit property. Coordinated and assisted in duties

including air conditioning & refrigeration repair, plumbing, electrical repair, carpentry, grounds

keeping, painting, apartment make ready, remodeling, cleaning, pool service/care, and problem

solving,

AT&T, Houston, TX, 02/2009 12/2012

Premises Technician, Customer Service, Telephony, Digital IPTV, VDSL Internet and VOIP

Installation& Repair. Wiring (Cat3,Cat5,Coaxial, flat drop, round drop,22g 24g twisted wire). 24ft

Ladder certified,24ft pole climbing cert, low voltage, wall drop, crawl space work.

Laramar Group, Monte Lago Apartments, Houston TX 07/2008 02/2009

Service Manager, Supervised a maintenance service staff of 3, maintained a 220 unit class A

property. Coordinated vendor responsibilities and over saw property repairs. worked directly with

the regional director to secure company standards and safety codes.

AT&T, Houston, TX, 08/2006-7/2008

Premises Technician, Customer Service, Telephony, Digital IPTV, VDSL Internet and VOIP

Installation& Repair. Wiring (Cat3,Cat5,Coaxial, flat drop, round drop,22g 24g twisted wire). 24ft

Ladder certified,24ft pole climbing cert, low voltage, wall drop, crawl space work.

Alliance Residential, Cambridge Court Apartments, Houston, TX 07/2005 08/2006

Maintenance Supervisor, Supervised a crew of 3 and Maintained a 300 unit property, duties

include HVAC, Plumbing, Electrical Repair, Carpentry, Apt Make Ready, pool service/ care, Boiler

service, Contractor relations, and problem solving.

HEB, Houston, TX, 06/2004-7/2005

Facilities Maintenance Technician duties include general maintenance, painting, fencing, window

and glass installation, plumbing, HVAC repair, carpentry, boiler system inspections, pneumatic

system pressure inspections. Trailer dock/hitch repair. Electronics, Electrical, Hydraulics dock

repair, installation and repair of? electric motors, hydraulic pumps, arc welding, Wet & Dry Fire

Systems.

Just Brakes, Houston, TX 03/2003-06/2004

Houston/National Facilities Maintenance Technician, Maintained 26 Retail Locations, Opening

new stores, store relocation, Extensive Travel (Road Warrior) Company Vehicle, Maintain

Buildings within the Houston area, duties include general maintenance, painting, fencing, window

And glass installation, plumbing, HVAC repair, carpentry, drywall, Flooring (Ceramic tile, vinyl tile,

hardwood, and carpet), Electronics, Electrical, Hydraulics, Pneumatics, installation and repair of?

electric motors, hydraulic pumps, light welding, Wet & Dry Fire Systems.

L & L Management-Airport Gardens Apartments, Houston TX 05/1999-03/2003

Maintenance Technician, Maintained 172 unit property. Duties include air conditioning &

refrigeration repair, plumbing, electrical repair, carpentry, grounds keeping, painting, apartment

make ready, remodeling, cleaning, pool service/care, pest control, and problem solving.

SUMMARY

COMPUTER RELATED KNOWLEDGE PC Upgrade Repair -Device Configuration/Installation.

Networking/Ethernet/Router Installation/ Configuration. Windows Server Internet: Web Design,

XHTML, JAVA, Flash. Software: Microsoft Office Professional, MS Word, MS FrontPage, MS

Excel. All Adobe Systems Applications. All PC and Mac Hardware, Non Linear Video Editing,

Video Production, and Graphic Design

FACILITIES MAINTENANCE MECHANIC/TECHNICIAN KNOWLEDGE

Air Conditioning, Refrigeration & Heating repair, Small Appliances repair, Electrical, Plumbing,

Welding, Electronics, Repair and use of electric Hydraulic Lifts-(pad lifts, overhead lifts) lathes,

grinders, electronics, air compressors, pneumatic tools, overhead garage doors, lighting,

OSHA safety regulations, Kerosene heaters, Conduit, Painting, Tiling, Lighting, Carpentry,

hand and power tools, Commercial cleaning chemicals. Hydraulics, Electric Motors, Gears,

Bearings, Belts & Pulleys, Ladders, Sanitation & Janitorial, Safety regulations.

REFERENCES

REFERENCES AVAILABLE UPON REQUEST

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