Customer Service Administrative Assistant
Resume:
Madalen Smith
Calgary, Alberta, T2A 5V2
************@*****.***
March 15, 2014
To whom it may concern,
With great interest I am writing in regards to the Administrative Assistant position.
I am an extremely focused and well organized individual, devoted to integrity, accuracy and pride in my
work. I thrive on learning new things and enjoy the challenge of a fast paced environment. I work
extraordinarily well within a team and also work well alone without supervision. I understand the
importance of establishing credibility quickly with clients as well as with peers.
My experience in customer service and clerical duties both required professional appearance and
demeanor at all times. My English grammar, verbal usage, spelling, and punctuation are impeccable. My
filing and briefing capability is fast and accurate. My telephone etiquette and interpersonal
communication are exceptional. I go above and beyond when engaged in business correspondence and
always practice a high quality of respect. I possess a high level of confidence and strong analytical
problem solving skills. I understand and respect the importance of ethics, loyalty, and confidentiality. I
pride myself in my keen research strategies and ability to focus on details. I enjoy taking initiative and
working hard to complete a task.
My extensive experience working in customer service and office administration, facing crucial deadlines
and unexpected events, has enabled me to remain calm and collected during intense circumstances and
quickly and efficiently focus my attention on solutions by multi-tasking and adjusting priorities. I am
looking forward to an opportunity to meet with you and discuss how I would be a beneficial part of your
team. You may reach me any time at 403-***-****. I would like to thank-you in advance for your
consideration.
Sincerely,
Madalen Smith
1535 Maitland Drive NE, Calgary AB T2A 5V2 403-***-**** ************@*****.***
Madalen Smith
Objective To obtain a position as a responsible and active team member.
Professional Customer Service
H ighlights Coordinating client appointments with various departments and
correspondence.
Learning tasks of other departments to enhance excellent customer service.
Learning the basic mechanics of vehicles to further comprehend clients’ needs
and concerns.
Office Administration
Dispatching jobs to technicians. Creating PDF files.
Ordering, shipping, and receiving product and office supplies.
Preparing work orders, invoices and product manuals for presentation.
Enhancing computer programs and standard office procedure.
Receptionist/Paralegal Assistant
Setting and confirming appointments while coordinating calendars. Typing and
mailing correspondence through post, UPS, or courier.
Filing both legal binders and administrative documents. Creating PDF files,
preparing consulting
agendas and documentations packages along with boardroom maintenance.
Scanning, copying, destroying sensitive material, mail, courier, answering phone
and greeting
clients.
Hospitality/PBX Operator
Outstanding customer service to guests and off property calls. Receiving
multiple calls at one time.
Communicating with various departments to ensure impeccable service for
guests.
Acting concierge when needed, confirming travel arrangements, excursion trips
and dining
reservations.
Skills Typing 55 wpm professional demeanor,
Scanning respectful to meeting deadlines.
faxing Eager and quick to learn, ask questions
punctual and follow
analytical - problem solving instructions
Confident in taking initiative and making
decisions.
Microsoft word, excel and power point.
1535 Maitland Drive NE, Calgary AB T2A 5V2 403-***-**** ************@*****.***
Madalen Smith
Employment Appointment Sept. 2013– Jan.
H istory coordinator Toyota, Calgary AB 2014
Office March 2013-July
Administrator Unitech, Phoenix AZ 2013
Enholm & Salekin Family Law Jan. 2013-
Receptionist Office March2013
The Phoenician Resort, Jan. 2011 – Nov.
PBX Operator Scottsdale AZ 2012
Bachelors in
Education Science Aug. 2012 – July
(Paralegal) Everest College Phoenix 2013
Contact this candidate