Customer Service Security
Resume:
Parisa G. Parsi
Austin, Texas 78733
************@*****.***
Professional Goal:
I am seeking a position in LAN Network Administration with an emphasis on security.
Professional Skills:
Proficient in Microsoft Word, Office, Excel, and Power point.
Sophisticated user of windows computers including command line usage
Knowledgeable of Wireless Local Area Networks
Experience with EnCase 7 (currently in a Forensic training course using EnCase 7)
Experience in Customer service
Education:
Austin Community College. Expected graduation June 2014
Member of Phi Theta Kappa (Honor Society) GPA: 3.750
LAN Systems Security Administration Specialization.
CompTIA Security+ certified
CompTIA A+ certified
Related Course Work:
ITNW-1354 Implementing Windows Server 2008
ITNW-1325 Fundamentals of Networking ITSC-1425 PC Hardware
ITSY-1300 Information Security COSC - 1315 Fundamentals of Programming
COSC-1301 Introduction to Computing ITSW - 1304 Spreadsheet
ITNW-1351 Wireless LAN
ITNW-2321 Networking TCP/IP
ITSY- 2300 OS Security ITSY- 2301 Firewall
and Network Security
ITSY-2330 Intrusion Detection ITSC- 1307
UNIX Operating System 1
ENG- 2311 Technical Writing ITSY- 2343
Computer Forensic
ITSE- 1450 System Design
Experience:
Level 1 technician contractor at ContactWorks, Austin,TX Jan 2014 to Mar 2014
Answer phone inquiries
Troubleshoot both wireless and wired connections on the phone
Use commands such as ping and traceroute to troubleshoot connectivity issues
Checked customer’s return signal
Create a conduit to the nodes
Reset customer’s password
Guided customers through finding their MAC and IP addresses
Sales Associate at Austin Community College, Austin, TX May 2013 to Jan 2014
Assist people finding various textbooks.
Answer phone inquiries.
Work up front as a cashier.
Volunteer at Laura Bush Library, Austin, TX Jun. 2012 to Jan 2014
Work with the IT consultant regarding safety of the internal network.
Check the outlets to ensure the safety of the internal network
Assist library patrons to use Open Office, and various programs.
Worked at Ace Custom Tailors, Austin, TX
Nov. 2010 to Oct. 2011
Customer Service including, making phone calls, working at the front counter, assisting
customers with their needs.
Hostess at Carl’s. Jr, Austin, Tx Jan.
2010 to May 2010
Food service.
Contact this candidate