Customer Service Manager

Brenda Williams

**** **** **, *******, ** *****

Home: 713-***-****

*************@*********.***

Summary

Objective: To obtain a position that will allow challenge and advancement opportunities while utilizing and

e xpanding acquired skills and knowledge.

H i gh l i ght s

Strong organizational skills Multi-family property management

Sharp problem solver Team player

Courteous demeanor Knowledge of leasing and market conditions

E nergetic work attitude

A ctive listening skills

Computer skills, scanning, faxing

E xperience

Kimble Senior Living September 2012 to Current

Property Manager

Houston, TX

Maintains a detailed knowledge of the apartment community, amenities and community.

Provides a daily inspection of show apartments and model appearance.

H andles all aspects of leasing apartments, including greeting prospective residents, touring the

community, closing the sale, processing applications in a timely manner, typing leases, following up with

prospects, obtains signatures for completion of leases/paperwork prior to move-in. Consistently documents

prospect phone and email contacts; accurately completes the market

survey.Collects and secures rental payments.

Maintains organized community office files.

Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment

leasing and management. Handles or assists in the receiving, recording, preparation and follow up of service

requests.

Assists in the inspections of vacant apartments and takes appropriate action to prepare them for

l easing. Reports any observed maintenance problem.

A lways be courteous and helpful to residents, prospective residents and co-workers.

HOUSTON HOUSING MANAGEMENT February 2010 to A pril 2012

Receptionist/Leasing Agent

Houston, TX

Conducted apartment tours for potential tenants and answered any

q uestions.

Handled customer complaints personally to verify they were properly handled.

Managed all day-to-day activities involving tenants, subcontractors and property management.

Monitored common areas for cleanliness and safety.

Prepared and submitted monthly tenant visit logs in a timely manner.

A EROTEK PROFESSIONAL October 2008 to M ay 2010

Lockbox Processor

Houston, TX

Processed deposit checks received from Commercial Lockbox customers.

Processed payment and then used 10 key data entry machine.

Recorded customers information and credit the bank account.

STEVERSON STAFFING November 2007 to O ctober 2008

Data Processor

Houston, TX

Received momentary contributions and entered into proper accounts for the client.

Researched clients information to confirm accuracy of their accounts

H&R BLOCK October 2006 to November 2007

Client Care Specialist

Houston, TX

Scheduled appointments for preparation of client's taxes.

Answered questions, and provided information to clients about taxes.

UNITED HEALTHCARE March 2001 to O ctober 2006

Intake Coordinator

Houston, TX

Responsible for receiving incoming calls from providers and members.

Provides claims payments to the providers and the members.

Provides benefit and eligibility, billing and payment issues, authorization of treatment,

explanation of benefits.

MAGELLAN BEHAVIORAL HEALTH March 1994 to A ugust 2000

Customer Service Representative

Houston, TX

Responsible for responding to telephone inquiries from providers and members Researched and

provided information regarding member eligibility, and benefits. Educated providers and members on

Magellan's appeal process.

Responsible for the administrative intake documentation and authorization of services.

Responded to crisis calls and provided assistance to clinical staff until resolved.

Provided training for the new customer service representatives.

E ducation

University of Phoenix

Massey Business School

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