Customer Service Marketing

Olivia Jensen

***** *********** *** • Eden Prairie, MN 55347 • 763-***-**** • *******.******@*******.***

Education:

Bachelor of Arts in Mass Media May 2013

Minor in Communication Studies

Emphasis in Public Relations

Minnesota State University, Mankato

Cum Laude

Work Experience:

Communications Specialist- C.H. Robinson November-Present

Eden Prairie, MN

• Supported customers within the Minneapolis National Account Center through continuous coverage and relationship building

• Scheduled, tracked and optimized transportation shipments

• Invoiced account payments using Excel

• Managed all incoming calls and emails for strategic execution of shipments

Marketing Assistant- Oxboro Family Chiropractic August-November 2013

Bloomington, MN

• Conducted community outreach advertising and marketing

• Updated clinic website information, blog and social media

• Handled all administrative duties throughout clinic

Intern- Habitat for Humanity January-March 2013

Mankato, MN

• Wrote affiliate press releases

• Helped design and present family outreach marketing plans

• Learned valuable social media platform skills

Intern-Radio Mankato

Mankato, MN Summer 2012

• Offered support to the communication teams on various marketing projects

• Organized radio station events within Mankato community

• Produced company video blog

Promotions/Events- Locher Bro’s June 2012-March 2013

Mankato, MN

• Promoted various brands through sales communication at community events

Server- Blue Bricks

Mankato, MN 2011-March 2013

• Offered optimum customer service during peak business hours

• Trained in new waitresses in customer service skills, money transactions, and conflict resolution skills

• Displayed responsibility by counting money accurately, and performing opening and closing duties independently

Leadership Experience:

PRSSA-Social Media Officer

MSU 2012-2013

• Responsible for all social media platforms and press releases

• Wrote and organized chapter newsletter

• Planned and promoted events within chapter and MSU

National Society of Leadership

MSU 2010

• Practiced time management, multitasking and problem solving as part of a group

• Learned to promote myself

Men’s Hockey Cheerleader

MSU 2010-2012

• Demonstrated commitment to a team

• Perfected communication skills within the community

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